Towards the end of 2018, the Auxiliary Unemployment Benefits Fund (Caisse auxiliaire de paiement des allocations de chômage – CAPAC) introduced a number of IT modules using deep learning aimed first at improving its quality control on unemployment file compilation activities and the payment of unemployment benefits; and second, at increasing the productivity of staff engaged in this work. The results are only recent but are excellent, with very low levels of investment and very short development cycles.

The overall goal of Sweden’s Federation of Unemployment Insurance Funds (Sveriges a-kassor) is to provide services that help administer unemployment insurance so efficiently such that no organization other than the current 27 unemployment funds can do it better.

The Family branch of the National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF) has for several years been engaged in a resolute fight against fraud and error, while pursuing a proactive approach to prevention. Increasingly sophisticated and efficient tools are being used (cross-referencing of computer files, data mining, etc.), and the results of these actions are becoming more significant every year.

The Department of Employment Affairs and Social Protection (“The Department”) is the largest payment organization in Ireland. It also operates the public employment services and directly funds a wide range of employment programmes and citizen advisory services.

Since 2014, the Family branch of the social security authority has been organizing a structured approach to management and cooperation in order to develop services suited to the needs of families and to combat disparities between different geographical areas: