Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2016
Award Year:
2023
National Fund for Paid Leave and Weather-related Lay-offs in the Construction, Public Works and Hydraulics Industries , Algeria , Africa

Algeria’s National Fund for Paid Leave and Weather-Related Lay-Offs in the Construction, Public Works and Hydraulics Industries (Caisse nationale des congés payés et du chômage intempéries des secteurs du bâtiment, des travaux publics et de l’hydraulique – CACOBATPH), the only organization of its kind on the African continent and in the Arab world, offers workers in the construction, public works and hydraulics (CPWH) sectors, in addition to paid holidays, coverage for lay-offs owing to bad weather (snow, rain, ice, strong winds and so on) with a view to preserving the health and s

Topic:
Extension of coverage
Implementation year:
2016
Award Year:
2017
State Employees' Social Security and Social Services Institute , Mexico , Americas

The Housing Fund of the State Employees’ Social Security and Social Services Institute (Fondo de la Vivienda del Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – FOVISSSTE), in collaboration with the State Employees’ Social Security and Social Services Institute’s (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) “National Medical Center November 20”, promoted a pilot program to design an accessible, sustainable and quality housing prototype for people with different abilities.

Topic:
Service quality
Extension of coverage
Implementation year:
2016
Award Year:
2017
Social Insurance Bank , Uruguay , Americas

The Social Insurance Bank (Banco de Previsión Social – BPS), guided by the aim to become more efficient and effective at managing Economic Benefits, has implemented online services to enable a beneficiary in need of eyeglasses to directly bring a prescription issued by an ophthalmologist and an identity card to an authorized optician, who then validates whether the benefit is to be granted or not.

The system verifies beforehand whether the user is eligible for the benefit or not, pending the granting or refusal of the benefit.

Topic:
Service quality
Governance and administration
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Health Insurance Fund , Tanzania, United Republic of , Africa

The Community Health Fund (CHF) in Tanzania was established in 2001. Due to the dual role of “Provider” and “Purchaser” of health service played by the Council Health Boards (CHBs) such a design setup has faced challenges of poor management of funds, persistent shortage of services and unreliable membership data. CHF members access services from dispensary level up to district hospital within the Council. As such, unsatisfactory performance of the CHF in most of the councils continue to discourage people to enrol with CHFs subsequently sharply dropout rate of members each year.

Topic:
Governance and administration
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Social Security Authority , Zimbabwe , Africa

The mining sector is naturally hazardous and as such it poses significant danger to the health of workers through mineral dust exposure causing occupational lung conditions in extreme circumstances and excessive noise exposure predisposing workers to irreversible hearing impairment. To address this challenge the National Social Security Authority (NSSA) of Zimbabwe through its Occupational Safety and Health Division procured mobile clinic in September 2016.

Topic:
Service quality
Extension of coverage
Implementation year:
2016
Award Year:
2017
Under-Secretariat for Social Security - Ministry of Human Capital , Argentina , Americas

The goal of the Universal Pension for the Elderly (Pensión Universal para el Adulto Mayor ‒ PUAM) is to guarantee the right to a dignified old age, regardless of individual contributory capacity.

Topic:
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Social Security Administration , Argentina , Americas

The Historical Reparation for Retirees and Pensioners Act (Ley de Reparación Histórica para Jubilados y Pensionados) of June 2016 provides for the current pension benefits of retirees and pensioners to be fully recalculated and where the discrepancies are in the beneficiaries’ favour, settlement offers are offered and which are then subject to judiciary approval to avoid future litigation.

Topic:
Service quality
Communication
Extension of coverage
Implementation year:
2016
Award Year:
2020
National Social Security Fund , Congo, Democratic Republic of the , Africa

By virtue of Law No. 16/009 of 15 July 2016, setting out the rules relating to the general social security scheme, the National Social Security Institute (Institut national de sécurité sociale – INSS) of the Democratic Republic of the Congo (DRC), subsequently the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) as from 15 July 2018, has undergone its first extensive reform since its creation in 1961.

Topic:
Governance and administration
Extension of coverage
Contribution collection and compliance
Service quality
Implementation year:
2016
Award Year:
2017
EsSalud - Social Health Insurance Institute , Peru , Americas

June 2015: after taking up the post of Director of Foreign Travel at the Social Health Insurance Institute (Seguro Social de Salud – EsSalud), I had the following experience: a patient had come back from a foreign country after spending a month there and I decided to go with him to his first check-up in Peru. The attending doctor looked at me and asked “What do you want me to do with this patient? He has had a type of treatment that we don’t use in this country and I’m not familiar with it.

Topic:
Health
Information and communication technology
Extension of coverage
Service quality
Implementation year:
2016
Award Year:
2023
National Fund for Paid Leave and Weather-related Lay-offs in the Construction, Public Works and Hydraulics Industries , Algeria , Africa

Algeria’s National Fund for Paid Leave and Weather-Related Lay-Offs in the Construction, Public Works and Hydraulics Industries (Caisse nationale des congés payés et du chômage intempéries des secteurs du bâtiment, des travaux publics et de l’hydraulique – CACOBATPH), the only organization of its kind on the African continent and in the Arab world, offers workers in the construction, public works and hydraulics (CPWH) sectors, in addition to paid holidays, coverage for lay-offs owing to bad weather (snow, rain, ice, strong winds and so on) with a view to preserving the health and s

Topic:
Extension of coverage
Implementation year:
2016
Award Year:
2017
State Employees' Social Security and Social Services Institute , Mexico , Americas

The Housing Fund of the State Employees’ Social Security and Social Services Institute (Fondo de la Vivienda del Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – FOVISSSTE), in collaboration with the State Employees’ Social Security and Social Services Institute’s (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) “National Medical Center November 20”, promoted a pilot program to design an accessible, sustainable and quality housing prototype for people with different abilities.

Topic:
Service quality
Extension of coverage
Implementation year:
2016
Award Year:
2017
Social Insurance Bank , Uruguay , Americas

The Social Insurance Bank (Banco de Previsión Social – BPS), guided by the aim to become more efficient and effective at managing Economic Benefits, has implemented online services to enable a beneficiary in need of eyeglasses to directly bring a prescription issued by an ophthalmologist and an identity card to an authorized optician, who then validates whether the benefit is to be granted or not.

The system verifies beforehand whether the user is eligible for the benefit or not, pending the granting or refusal of the benefit.

Topic:
Service quality
Governance and administration
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Health Insurance Fund , Tanzania, United Republic of , Africa

The Community Health Fund (CHF) in Tanzania was established in 2001. Due to the dual role of “Provider” and “Purchaser” of health service played by the Council Health Boards (CHBs) such a design setup has faced challenges of poor management of funds, persistent shortage of services and unreliable membership data. CHF members access services from dispensary level up to district hospital within the Council. As such, unsatisfactory performance of the CHF in most of the councils continue to discourage people to enrol with CHFs subsequently sharply dropout rate of members each year.

Topic:
Governance and administration
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Social Security Authority , Zimbabwe , Africa

The mining sector is naturally hazardous and as such it poses significant danger to the health of workers through mineral dust exposure causing occupational lung conditions in extreme circumstances and excessive noise exposure predisposing workers to irreversible hearing impairment. To address this challenge the National Social Security Authority (NSSA) of Zimbabwe through its Occupational Safety and Health Division procured mobile clinic in September 2016.

Topic:
Service quality
Extension of coverage
Implementation year:
2016
Award Year:
2017
Under-Secretariat for Social Security - Ministry of Human Capital , Argentina , Americas

The goal of the Universal Pension for the Elderly (Pensión Universal para el Adulto Mayor ‒ PUAM) is to guarantee the right to a dignified old age, regardless of individual contributory capacity.

Topic:
Extension of coverage
Implementation year:
2016
Award Year:
2017
National Social Security Administration , Argentina , Americas

The Historical Reparation for Retirees and Pensioners Act (Ley de Reparación Histórica para Jubilados y Pensionados) of June 2016 provides for the current pension benefits of retirees and pensioners to be fully recalculated and where the discrepancies are in the beneficiaries’ favour, settlement offers are offered and which are then subject to judiciary approval to avoid future litigation.

Topic:
Service quality
Communication
Extension of coverage
Implementation year:
2016
Award Year:
2020
National Social Security Fund , Congo, Democratic Republic of the , Africa

By virtue of Law No. 16/009 of 15 July 2016, setting out the rules relating to the general social security scheme, the National Social Security Institute (Institut national de sécurité sociale – INSS) of the Democratic Republic of the Congo (DRC), subsequently the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) as from 15 July 2018, has undergone its first extensive reform since its creation in 1961.

Topic:
Governance and administration
Extension of coverage
Contribution collection and compliance
Service quality
Implementation year:
2016
Award Year:
2017
EsSalud - Social Health Insurance Institute , Peru , Americas

June 2015: after taking up the post of Director of Foreign Travel at the Social Health Insurance Institute (Seguro Social de Salud – EsSalud), I had the following experience: a patient had come back from a foreign country after spending a month there and I decided to go with him to his first check-up in Peru. The attending doctor looked at me and asked “What do you want me to do with this patient? He has had a type of treatment that we don’t use in this country and I’m not familiar with it.

Topic:
Health
Information and communication technology
Extension of coverage
Service quality