The DG Universal Health Insurance (DG UHI) established under the Social Security Institution (Sosyal Güvenlik Kurumu – SGK) of Türkiye develops policies and regulates the universal health insurance sector, which concerns almost the entire Turkish population.

Peru’s Derrama Magisterial (DM) was created to provide social benefits to teachers in Peru. Teachers are at the core of everything the DM does, and since it was founded, the organization has aspired to provide ongoing excellent services to teachers, in compliance with its mission and vision.

Teachers are constantly looking for streamlined services that can be accessed wherever they are and whenever they need them. The COVID-19 pandemic prompted the DM to deploy a set of initiatives that would enable it to meet teachers’ needs with the support of new technology.

The virtual web-based assistant of the IPS National Social Insurance Fund (IPS Caisse nationale de prévoyance sociale – IPS CNPS) was launched in May 2022. Available on the institution’s website for insured persons, whether employees, employers or self-employed workers, this assistant is the new on-demand advisor. In the space of a few clicks, it gives the insured person information on the modalities and payment of social security contributions and guides them through their claims and document requests.

Based on the changes made on the “Regulation on Medical-Social Expert Commissions”, the applied system ensures that the disability assessment process is carried out objectively and transparently through the electronic infrastructure without official-citizen contacts.