Returning to campus! After three years of e-learning during the COVID-19 pandemic, the ITC-ILO invites ISSA members back to on-campus Diploma training courses.
Service quality is a key aspect of the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.
This course draws on international best-practice guidelines to explore how to improve service performance in day-to-day actions and business processes.
This is one of seven ISSA Diploma training courses run in partnership with the ITC-ILO, offered in an innovative face-to-face and interactive format.
Training course: ISSA Guidelines on Service Quality
Training institution: International Training Centre of the International Labour Organization (ITC-ILO)
Training venue: Campus of the ITC-ILO in Turin, Italy
Training period: 22–26 May 2023
Region: Open to all ISSA member institutions
The training course on the ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Participants will be provided with a sound framework that brings together the main considerations on service quality in social security administration. Service quality is evidence of the efficiency and effectiveness of social security delivery, leading to a greater trust and confidence in the social security system and better outcomes.
Who can participate?
The training course is designed for social security professionals of ISSA member institutions. Participants should hold positions directly related to the management of social security services.
Course learning materials and tuition will be offered in English, onsite and online. The following requirements are therefore essential to participate in this course:
- the ability to use and access a computer with internet;
- a working knowledge of English.
How to apply for the training course
Please contact the ITC-ILO to apply for this training course
Applicants should complete the online form no later than 21 April 2023, supported by a letter from their sponsoring institution, indicating that the institution will cover the costs of the participant.
Cost of participation
The cost of participating in this course is 2 345 euro (1 710 euro for tuition fees and 635 euro for subsistence). This price covers tuition fees, the use of training facilities and support services, training materials, accommodation, and full board at the Centre’s campus. It does not include travel to and from the campus.
ISSA Diploma training
The ISSA Diploma training programme offers high-level learning on various ISSA Guidelines on Social Security Administration.
The course consists of several modules offered on-campus at the campus of the ITC-ILO in Turin, Italy and through the E-Campus online platform for an estimated total of 60 learning hours. The course is broken down into three phases:
- Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment.
- Real time learning: Live interactive sessions and presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and forums, at the campus in Turin and on E-Campus.
- End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a Diploma from the ISSA and the ITC-ILO.