Establishing a quality assurance programme

The DRL has acquired new tools to implement its vision, which is "to be an innovative leader by maintaining a commitment to improved client services provided by qualified personnel." To ensure the proper balance between quality and quantity of work, ensure the sustainability of its methods and minimize the loss of expertise that occurs when employees retire, the DRL designed, developed and deployed the following products in its local offices:

1. A quality assurance manual;
2. A guide to protecting IT assets;
3. A manager's guide to welcoming new employees;
4. A welcome binder for new employees; and,
5. A guide to strategic workforce planning.

The DRL is pursuing its efforts in order to expand its quality assurance system and review all of its processes.