The mission of a social security institution is to administer the rights and obligations of members and beneficiaries. Efficient administration and the provision of quality service strengthen the credibility of the institution and enhance member and beneficiary support for it.

Structure

• The board and management must develop and continuously improve:
• Standards for product and service development;
• Standards for client experience;
• Standards for service provision and support;
• Standards for assessing performance;
• Standards for risk management;
• Standards for continuous learning.