With the e-prescription in the Austrian Federation of Social Insurances (Dachverband der Österreichischen Sozialversicherungsträger – DSV), health insurance prescriptions for all insured persons are issued, filled and billed electronically. Because all the necessary information is available electronically in the pharmacy, paper is no longer necessary. This reduces the administrative workload for everyone involved.

The e-card System modernization project aimed to enhance the Federation of Social Insurances (Dachverband der Österreichischen Sozialversicherungsträger – DSV) in Austria’s healthcare infrastructure, addressing challenges and preparing for future technologies.

Vietnam Social Security (VSS) is a governmental agency that has the functions of implementing social and health insurance (SI, HI) policies; implementing the collection and payment of unemployment insurance (UI); managing the social security funds, namely, SI, UI, HI funds; inspecting the contribution and payment of SI, UI and HI in compliance with the law.

VssID – Digital Social Insurance is a digital ecosystem transformation to serve its members. This is a convenient service on smartphone, with many features, that meet the demands of the participants and beneficiaries of social insurance (SI), health insurance (HI) and unemployment insurance (UI) policies by the flexibility of providing essential information.

With the VssID app, users can:

Around 5 million Austrians are insured with the General Institute for Insurance against Employment Accidents and Occupational Diseases (Allgemeine Unfallversicherungsanstalt – AUVA). According to the occupational disease (BK) list Section 177 of the Austrian General Social Security Act (ASVG) Annex 1, BK No. 19 – skin diseases (BK 19) – have been the second most commonly recognized occupational disease in Austria for decades.

Viet Nam has about 80.9 million citizens participating in healthcare insurance (HI), covering over 86 per cent of the population. The Viet Nam Social Security (VSS) now faces big challenges in the inspection of HI payments: how to manage the increasing and huge amounts of HI participant data (hundreds of millions of HI payment requests need to be inspected annually) as well as how to provide timely implementation of all HI policies and ensure the quality of social security service.

The Nigeria Social Insurance Trust Fund (NSITF) stands out as Nigeria’s foremost social security institution, with vast experience in the implementation of social security programmes in Nigeria. With a history that dates back to 1961, NSITF is famous for its continuous provision of social security to the Nigerian population. Between 2010 to 2019, i.e. the years covered by this good practice report, the NSITF has experienced tremendous improvement in its operational methods.

Phase 1 covered six Nigerian states (Sokoto, Niger, Gombe, Oyo, Imo and Bayelsa); Phase 2 covered a further six states (Katsina, Jigawa, Yobe, Bauchi, Ondo, and Cross River). So far in Phases 1 and 2 of the project, a total number of 1,545,646 pregnant women and children were covered as at March 2011. Of this figure 1,193,893 are still accessing care while 351,753 have exited the Project i.e. delivered or are above 5 years of age.