Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

Topic:
Maternity
Information and communication technology
Communication
Service quality
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

Topic:
Health
Service quality
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Topic:
Actuarial
Implementation year:
2020
Award Year:
2020
Social Insurance Institute , Paraguay , Americas

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

Topic:
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2020
Employment and Social Development Canada , Canada , Americas

The COVID-19 pandemic has made life more difficult and more expensive for seniors across Canada. To support seniors during these challenging times, Employment and Social Development Canada (ESDC) has introduced a one time tax-free payment of 300 Canadian dollars (CAD) for seniors eligible for the Old Age Security (OAS) pension, with an additional tax free payment of CAD 200 for seniors eligible for the Guaranteed Income Supplement (GIS). Near-seniors eligible for an Allowance will also receive CAD 500.

Topic:
Old-age pensions
Implementation year:
2020
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality
Social assistance
Platform workers
Implementation year:
2018
Award Year:
2020
National Social Insurance Institute , Mali , Africa

“AV+”, a voluntary insurance (assurance volontaire – AV) management project, is the fruit of the shared determination of Mali’s National Social Insurance Institute (Institut national de prévoyance sociale – INPS) and SAER-EMPLOI, which joined forces to increase the number of people registered with a voluntary insurance scheme. This partnership was founded through the signing of a delegation of management agreement on 10 April 2017 and rendered effective through the creation of a company, SAER-EMPLOI-AV+/SASU.

Topic:
Governance and administration
Extension of coverage
Implementation year:
2018
Award Year:
2023
Employment and Social Development Canada , Canada , Americas

Shifting timelines? Check. Multiple stakeholders in a highly complex environment with competing interests? Check. Challenging the status quo at every turn? Check. That’s the multifaceted story behind the Toronto North York Flagship Service Canada Centre (hereafter the Flagship) of the Employment and Social Development Canada (ESDC), the first in Canada, setting a new benchmark for service and inclusivity when it opened on 25 October 2018.

Topic:
Service quality
Implementation year:
2017
Award Year:
2020
Employment and Social Development Canada , Canada , Americas

A comprehensive overview of Employment and Social Development Canada’s (ESDC) multi-year Service Transformation Strategy, including good practices around design-thinking and innovation in engaging employees.

 

Implementation year:
2017
Award Year:
2020
Employment and Social Development Canada , Canada , Americas

The Guaranteed Income Supplement (GIS) provides a monthly non-taxable benefit to Old Age Security (OAS) pension recipients who have low income and live in Canada. In January 2017, guidelines for the GIS changed. As a result, a GIS recipient whose partner was admitted to a long-term care facility would no longer be considered as “single”. This situation left one person to pay both household costs and long-term care facility expenses with less GIS support.

Topic:
Old-age pensions
Information and communication technology
Artificial intelligence
Extension of coverage
Implementation year:
2016
Award Year:
2023
Employment and Social Development Canada , Canada , Americas

The Canada Pension Plan Service Improvement Strategy (CPP SIS), developed by the Employment and Social Development Canada (ESDC), was successfully concluded in 2022. The six-year strategy was designed to address service delivery challenges brought on by the increasing number of clients and evolving client expectations of government services.

Topic:
Disability
Investment
Service quality
Implementation year:
2016
Award Year:
2017
Employment and Social Development Canada , Canada , Americas

The Old Age Security (OAS) and the Canada Pension Plan (CPP) programs are Canada’s public pensions programs. The OAS program is a residence based program which provides a minimum income to seniors to contribute to their income replacement in retirement. The CPP program is a mandatory, contributory, earnings-related social insurance program which provides partial income replacement for workers in Canada and their families in the event of retirement, disability or death.

Topic:
Service quality
Governance and administration
Communication
Implementation year:
2016
Award Year:
2017
Saskatchewan Workers' Compensation Board , Canada , Americas

Return to work is often not seen as a primary function of workers’ compensation systems, particularly in the United States. The International Association of Industrial Accident Boards & Commissions (IAIABC) is making a concerted effort to create a movement to help system stakeholders not only understand the value and benefits of return to work programs, but support them within their own organizations and in partnership with other system stakeholders.

Topic:
Return to work
Implementation year:
2014
Award Year:
2014
National Sickness Insurance Fund , Mali , Africa

In 2010, the government of Mali introduced a compulsory health insurance scheme with third-party payment for civil servants and workers to guarantee affordable health care.

In 2011, the National Sickness Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) concluded agreements with all public agencies, in particular with hospitals, referral health centres and community health centres.

Topic:
Governance and administration
Service quality
Implementation year:
2014
Award Year:
2015
Employment and Social Development Canada , Canada , Americas

In 2014, the Canadian Retirement Income Calculator (CRIC) was redesigned to align with the recent reforms to the public pension programmes while taking advantage of the latest web tools. The CRIC was transformed into a dynamic, mobile-accessible application which received much acclaim. In line with the Government of Canada's National Strategy for Financial Literacy, the modernized CRIC helps individuals plan for their retirement; and it promotes both financial literacy and awareness of Canada's public pensions.

Topic:
Service quality
Communication
Information and communication technology
Implementation year:
2013
Award Year:
2017
Employment and Social Development Canada , Canada , Americas

The Old Age Security (OAS) program is the Government of Canada’s largest pension program. It is funded out of the Government’s general tax revenues, which means that beneficiaries do not pay into it directly. This program provides eligible seniors with basic income in retirement through the OAS Pension and the Guaranteed Income Supplement (GIS).

Topic:
Service quality
Information and communication technology
Extension of coverage
Implementation year:
2010
Award Year:
2012
Occupational Health and Safety Commission of Quebec , Canada , Americas

The work organisation was restructured, a technological solution was established, a virtual office linking all teams at several sites was created and the administrative structure was redesigned. Performance indicators showed that results quickly exceeded expectations. In 2008, there were 9,518 applications waiting to be processed. That number fell to 3,600 in 2012, for a 60 percent reduction. The average time required to process applications for review declined from 85.9 days in 2008 to 44 in 2012.

Topic:
Occupational accidents and diseases
Governance and administration
Implementation year:
2010
Award Year:
2012
Occupational Health and Safety Commission of Quebec , Canada , Americas

The DRL has acquired new tools to implement its vision, which is "to be an innovative leader by maintaining a commitment to improved client services provided by qualified personnel." To ensure the proper balance between quality and quantity of work, ensure the sustainability of its methods and minimize the loss of expertise that occurs when employees retire, the DRL designed, developed and deployed the following products in its local offices:

Topic:
Occupational accidents and diseases
Service quality
Implementation year:
2010
Award Year:
2012
Pensions Quebec , Canada , Americas

While revealing client expectations and satisfaction in terms of service and helping to improve both, it also ensures that the Board meets its commitments to clients.

This process was developed based on experience and concerns of top management and operational units. Support from all stakeholders was key to successful implementation.

Topic:
Service quality
Implementation year:
2010
Award Year:
2010
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions , Canada , Americas
The Office of the Chief Actuary commissions an external peer-review process for each triennial actuarial report of the Canada Pension Plan (CPP). The Board (federal and provincial finance ministers) endorses the peer-review process. 
 
The three peer-reviewers must be actuaries enrolled with the Canadian Institute of Actuaries.
Topic:
Governance and administration
Actuarial
Implementation year:
2010
Award Year:
2010
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions , Canada , Americas
By legislation, every three years, the federal and provincial ministers of finance shall review the state of the Canada Pension Plan (CPP) and may make recommendations as to whether benefits or contributions rates or both should be changed.
 
The factors to be considered are:
  • the most recent statutory actuarial report prepared by the Chief Actuary tabled in Parliament;
  • any more recent estimates of the Chief Actuary;
  • to maintain a relatively stable ratio of assets to expenditures over a long time horizon by determining a rel
Topic:
Old-age pensions
Actuarial
Implementation year:
2010
Award Year:
2010
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions , Canada , Americas

If the latest actuarial report indicates a minimum contribution rate that is higher than the current legislated contribution rate and the federal and provincial finance ministers, after their financial review, do not make a recommendation, then Canada Pension Plan (CPP) selfsustaining default provisions apply.

Default provisions: If the legislated contribution rate is lower than the minimum contribution rate and if finance ministers do not make a recommendation, then default provisions apply:

Topic:
Actuarial
Implementation year:
2010
Award Year:
2010
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions , Canada , Americas
The actuarial examination of the Canada Pension Plan (CPP) involves projections of its revenues and expenditures over a long period of time, so that the future impact of historical and projected trends in demographic and economic factors can be properly assessed.
 
The steady-state contribution rate is defined in the regulations as the lowest level of contribution rate applicable after the end of the three-year review period that results in the assets/expenditure ratio being the same in the 10th and 60th year following the end of the review period.
Topic:
Actuarial
Implementation year:
2009
Award Year:
2009
Employment and Social Development Canada , Canada , Americas

In particular, this paper focuses on the need to ensure that short-term labour market adjustment programs support long-term income security objective. It also considers the need for adjustments in Canada's public pensions to make it more workfriendly. After introductory discussion, successive sections discuss various adjustment initiatives and the design of the public pension system, specific gaps and challenges, and

Topic:
Old-age pensions
Employment policies
Implementation year:
2007
Award Year:
2012
Pensions Quebec , Canada , Americas

These additional methods led the organization to review the ways it operates and guide clients towards using the most efficient methods, while continuing to offer free choice and maintaining the quality of services. The changes included a new strategy with an action plan and targets to be met. It was rolled out in 2007 and has been updated based on changes to service delivery. All objectives were met within five years and clients report that they are still satisfied with the services offered.

Topic:
Governance and administration
Service quality
Information and communication technology
Implementation year:
1999
Award Year:
2015
Office of the Chief Actuary - Office of the Superintendent of Financial Institutions , Canada , Americas

The Office of the Chief Actuary (OCA) is required by legislation to produce regular actuarial reports assessing the sustainability of the Canada Pension Plan (CPP). The Chief Actuary is solely responsible for the content of the report and for the assumptions used.

The OCA follows a well-documented and clear assumptions development process.

Topic:
Governance and administration
Actuarial
Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

Topic:
Maternity
Information and communication technology
Communication
Service quality
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

Topic:
Health
Service quality
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Topic:
Actuarial
Implementation year:
2020
Award Year:
2020
Social Insurance Institute , Paraguay , Americas

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

Topic:
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2020
Employment and Social Development Canada , Canada , Americas

The COVID-19 pandemic has made life more difficult and more expensive for seniors across Canada. To support seniors during these challenging times, Employment and Social Development Canada (ESDC) has introduced a one time tax-free payment of 300 Canadian dollars (CAD) for seniors eligible for the Old Age Security (OAS) pension, with an additional tax free payment of CAD 200 for seniors eligible for the Guaranteed Income Supplement (GIS). Near-seniors eligible for an Allowance will also receive CAD 500.

Topic:
Old-age pensions
Implementation year:
2020
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality
Social assistance
Platform workers