Anyone can download the VIVESS app on their smartphone via Google Play for Android and from the Apple App Store for iPhone iOS.

It is aimed at people who receive a Spanish pension but live abroad. It allows users to submit proof that they are still alive, so that the relevant social security body can verify this information and continue to provide pension payments.

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Spain’s General Treasury of the Social Security (Tesorería General de la Seguridad Social – TGSS) remains committed to improving citizen services. It has therefore defined a new service model based on user experiences and the implementation of new technologies. Creating this model required an in-depth analysis of the service provided to citizens. We needed to establish a system to measure how often each channel is used, which are the most common requests, and assess which groups interact with the TGSS.

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

The Social Marine Institute (Instituto Social de la Marina – ISM) is the body that manages the Special Regime for Sea Workers (Régimen Especial de Trabajadores del Mar – REM) in the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE). It aims to meet the needs and expectations of the workers it protects. For this reason, efforts have been made to modernize and adapt its services to new technologies.

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Spain’s General Treasury of Social Security (Tesorería General de la Seguridad Social – TGSS), part of the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE), has always identified itself by its commitment to innovation, using technology as a basis for expanding and strengthening its digital channels and new management models.

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is an administrative body of Spanish social security which is responsible for processing certain financial benefits of the social security system, including retirement pensions.

In recent years, the body has lost significant numbers of staff while being unable to replace them to a sufficient degree. Therefore, automation of procedures is currently a priority in a bid to partially make up for these staff shortages.

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is an administrative body of Spanish social security which is responsible for managing and administering certain financial benefits of the social security system.

In recent years, the INSS has set itself the priority of increasing the automation of processes in all areas, and in this context, a project which involved sending automated information to companies on the benefits received by their employees in order to facilitate their HR actions came about.

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is a social security management body responsible for managing and administering certain financial benefits in the Spanish social security system, including medical checks related to temporary incapacity (TI) benefit.

From 2012 to 2018 there was a considerable increase in all TI indicators (incidence, prevalence and average duration).

In July 2014, Spain´s National Social Security Institute launched the online service platform TU SEGURIDAD SOCIAL (YOUR SOCIAL SECURITY).

Modern data mining techniques were used to identify the most significant predictors of the duration of temporary incapacity for the most common contingencies (identificando los principales factores pronósticos en cuanto a la duración de la incapacidad temporal por contingencias comunes (ITCC)). Graduated scales of Risk of Temporary Incapacity (RTI) were developed for the ten diseases most frequently causing long-term ITCC.

Despite the advantages offered by the new system, smaller enterprises did not take it up; they continued to submit hardcopy documents because they did not have the technological infrastructure required to use the system.

Another challenge facing NAV was the growing number of claims to be processed due to a rise in the number of people eligible for pension.

A new technical platform based Service Oriented Architecture (SOA) was established and the following principles allowed the project to reach its goals:

In this field, Spain has recently introduced reforms designed to improve the regulation and the prevention of occupational risks. The first reform concerns the new procedures for contributing to social security schemes for occupational risks. The second one is related to the introduction of a statistical system which enables the registration - in real time - of certificates declaring occupational diseases.

This focus, combined with an appropriate analysis of the context, has enabled the organization to move forward and adapt to the needs of its stakeholders, offering a Service Model which stands out in terms of its efficiency, coverage, diversity, transparency, proximity and user satisfaction.

It is based on the implementation of international management systems such as the Excellence Model of the European Foundation for Quality Management (EFQM), which provides a motor for the organization in its drive for continuous improvement.

• the relationship between the centres providing public service and their central management: internal communication; document distribution; requests for office material; automization and unification of document registration;
• the relationship between service centres and the population: harmonization and standardization of all types of documents and automization and unification of their registration; provision of bar codes for later processing; public access to information data bases; access to multilingual translators;
• the relationship between staff and the organiza