Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

Topic:
Maternity
Information and communication technology
Communication
Service quality
Implementation year:
2021
Award Year:
2024
Pension and Social Insurance Fund of the Russian Federation , Russian Federation , Europe

An electronic certificate (e-certificate) is a way for disabled people to get an assistive device (AD), which can be used in addition to existing support methods, i.e., in kind or with compensation paid for the rehabilitation product that a person has bought himself/herself.

Topic:
Rehabilitation
Disability
E-services
Service quality
Customer-centric
Service delivery
Platform workers
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

Topic:
Health
Service quality
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Topic:
Actuarial
Implementation year:
2020
Award Year:
2022
Pension Fund of the Russian Federation , Russian Federation , Europe

An “Electronic Employment Record Book” (EERB) is one of the main projects of the Pension Fund of the Russian Federation (PFR) that has been successfully implemented for almost two years now. This is a new format for recording information on citizens’ employment.

An EERB provides to employees and companies constant and convenient access to information about professional activities and eliminates outdated forms of personnel records, and the additional costs for employers associated with this process.

Topic:
Information and communication technology
Error, evasion and fraud
Implementation year:
2020
Award Year:
2020
Social Insurance Institute , Paraguay , Americas

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

Topic:
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality
Social assistance
Platform workers
Implementation year:
2019
Award Year:
2022
Social Insurance Fund of the Russian Federation , Russian Federation , Europe

Social Navigator presents a new way of interaction with the social services recipients within the mobile application; a simple and convenient way for citizens to increase awareness about the activities of organizations and agencies providing services in the social sphere.

Topic:
Information and communication technology
Implementation year:
2017
Award Year:
2022
Social Insurance Fund of the Russian Federation , Russian Federation , Europe

The technology for registration of travel for citizens with preferential category to the place of treatment and back on long-distance trains using electronic coupons of the Social Insurance Fund of the Russian Federation (FSS RF) is a joint project of the FSS RF, the Open Joint Stock Company Russian Railways (JSC RR) and the Joint Stock Company Federal Passenger Company (JSC FPK). Since 2018, it has gradually spread to all regions of Russia.

Topic:
Information and communication technology
Implementation year:
2017
Award Year:
2022
Social Insurance Fund of the Russian Federation , Russian Federation , Europe

Personal Information Navigator for persons injured at work is a project of the Social Insurance Fund (SIF) of the Russian Federation that started in 2017 and was extended to all the regions of Russia in 2021. The main goal of the project is to introduce a system of advance notice for persons who suffer from labour accidents through which the regional offices of the SIF of the Russian Federation can inform them of their rights to technical means of rehabilitation, prosthetic and orthopaedic devices and other such appliances, whether as initial supplies or as replacements.

Topic:
Occupational accidents and diseases
Information and communication technology
Communication
Implementation year:
2016
Award Year:
2019
Federal Compulsory Health Insurance Fund , Russian Federation , Europe

A basic principle of the compulsory health care system in the Russian Federation is the state guarantee of insured persons’ rights for obtaining affordable and qualified medical aid within the scope of Compulsory Health Insurance (CHI).     

Today, the Russian Federation actively introduces patient-oriented models of public health care services aimed at providing patient-specific assistance for each insured person.   

Implementation year:
2014
Award Year:
2019
Pension Fund of the Russian Federation , Russian Federation , Europe

The implementation of improved services by local authorities of the Pension Fund of the Russian Federation (PFRF) is aimed at providing the absolute majority of citizens with the opportunity to receive pensions without having to be physically present at a local PFRF office. Now, the granting of pensions is only based only on an extract of the insured person’s individual account which contains the required full information to award the pension such as length of service, wages and insurance contributions.

Implementation year:
2013
Award Year:
2019
Pension Fund of the Russian Federation , Russian Federation , Europe

Current actuarial practices in the Pension Fund of the Russian Federation (PFRF) lack an adequate regulatory framework. The ever changing pension legislative environment require that actuarial valuations should be conducted based on the approved regulatory guidelines which detail each stage of the actuarial process.

Implementation year:
2009
Award Year:
2012
National Insurance Services , Saint Vincent and the Grenadines , Americas

The technological platform has been upgraded and enhanced several times to ensure that this objective was realized. However, many of the processes were still largely reliant on paper and they were not as seamless and efficient as we would have liked them to be.

Topic:
Governance and administration
Information and communication technology
Contribution collection and compliance
Implementation year:
2009
Award Year:
2010
Pension Fund of the Russian Federation , Russian Federation , Europe

The cards include the attachment of the Pension Fund which contains the card user's personal insurance account number. Using this attachment and the supporting technological infrastructure, members of the public can submit account queries and receive answers. Typical queries are, for example, a request for an account statement, application .to have the moneypurchase portion of the pension invested on the stock market, etc.

Topic:
Information and communication technology
Implementation year:
2003
Award Year:
2009
National Insurance Services , Saint Vincent and the Grenadines , Americas

This is aimed chiefly at women who engage in Agriculture and men who pursue fishing as a principle means of making a living and others who are involved in small businesses and industries, but who may not be covered or are only partially covered.

Topic:
Extension of coverage
Implementation year:
1997
Award Year:
2016
Pension Fund of the Russian Federation , Russian Federation , Europe

The valuation of the balance between the acquired pension entitlements and liabilities of the mandatory pension insurance system is conducted on the basis of the Pension Fund’s (PFR) actuarial model, developed and verified by a specialized department of the PFR - the Department for Actuarial Valuations and Strategic Planning. This model is a unique product and enabler to accumulate every specific option of pension entitlement valuation under the national pension legislation.

Topic:
Actuarial
Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2022
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Old-age pensions
Information and communication technology
Social assistance
Implementation year:
2022
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

Topic:
Maternity
Information and communication technology
Communication
Service quality
Implementation year:
2021
Award Year:
2024
Pension and Social Insurance Fund of the Russian Federation , Russian Federation , Europe

An electronic certificate (e-certificate) is a way for disabled people to get an assistive device (AD), which can be used in addition to existing support methods, i.e., in kind or with compensation paid for the rehabilitation product that a person has bought himself/herself.

Topic:
Rehabilitation
Disability
E-services
Service quality
Customer-centric
Service delivery
Platform workers
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Topic:
Old-age pensions
Governance and administration
Service quality
Social assistance
Implementation year:
2021
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Topic:
Governance and administration
Human resource management
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

Topic:
Health
Service quality
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Topic:
Actuarial
Implementation year:
2020
Award Year:
2022
Pension Fund of the Russian Federation , Russian Federation , Europe

An “Electronic Employment Record Book” (EERB) is one of the main projects of the Pension Fund of the Russian Federation (PFR) that has been successfully implemented for almost two years now. This is a new format for recording information on citizens’ employment.

An EERB provides to employees and companies constant and convenient access to information about professional activities and eliminates outdated forms of personnel records, and the additional costs for employers associated with this process.

Topic:
Information and communication technology
Error, evasion and fraud
Implementation year:
2020
Award Year:
2020
Social Insurance Institute , Paraguay , Americas

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

Topic:
Information and communication technology
Service quality