As part of its quality approach, which promotes remote contact, and after developing its own interactive Internet site (www.cnam.nat.tn) and customer service by freephone, the National Health Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) launched a new, free messaging service in September 2013: SMS CNAM.

This service communicates useful information to insured persons and the health professionals involved in the handling of their files, as well as messaging alerts and any other information about preventive measures.

To ensure adequacy and improve the quality of social security benefits the following actions have been taken:
 

Automated award of the old-age labour pensions from a single point has been successfully implemented since 2013. The advantage of the system is that any person who reaches retirement age can immediately be awarded the pension without collecting documents and wasting time by simply calling a 142 Call Centre. The person concerned gets information regarding the pension amount applicable and the address of the respective bank office where he can obtain his pension card. The whole process takes a few minutes.

Under the process to improve medical services, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has designed and implemented the Integrated Health Programmes (PREVENIMSS) strategy, which is based on the use of preventive actions.

With the objective of strengthening its outreach, in 2013 IMSS designed the campaign "Chécate, Mídete, Muévete" (Check, Measure and Move) for the prevention and control of excess weight and obesity, considered to be one of the main public health problems in Mexico.

Risk mapping is an internal audit tool that allows users to take the necessary measures and establish arrangements to protect the organisation against potentially harmful risks. Based on the observation that not all the risks inherent to the organisation’s activities had been identified, this tool was deployed with a view to managing them, as regards their potential impact on achieving results and the organisation’s assets and image.

This service was created to standardize the scheduling of medical consultations, by integrating communication technologies and institutional systems such as the on-line validation of rights. This contributes to the allocation of communities in the same medical unit, strengthening the concept of family medicine and reducing waiting times to access the service.

Worldwide, evidence shows that acute common health problems can progress to a state of chronic disability, job loss and dependence on costly long-term illness benefits. In Ireland, this has contributed to a significant increase since 2000 in the number of illness benefit recipients.

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

Consolidated procurement is when multiple contracts for medication and healthcare supplies from multiple healthcare providers are bundled together in a single tender.

The advantages of this for social security and the healthcare system include:

The National Social Insurance Fund of Cameroon (Caisse nationale de prévoyance sociale (CNPS)) has developed an online client account consultation tool with a constant view to modernizing its operations and providing its insurees and their employers with real-time information on their status in its records.

Using their membership number clients can create a login and access their personal or company data directly on the www.cnps.cm site. This allows clients to confirm the accuracy of their data and information and request any necessary updates.

The practice is related to the data reconciliation procedure that was established on 1 January 2013 to replace the previous procedure on the acknowledgement of service time.

Its main point is that the office is now able to automatically provide information on entitlements to pension insurance even without any request to that effect, through a procedure introduced at the own initiative of the Hungarian State Treasury (Magyar Államkincstár –  MÁK).

It is a given that any activity in an organisation is exposed to certain risks that may negatively impact day-to-say operations, results being achieved, value being created or even seriously damage the organisation’s image. Since fraud is one of the main risks identified, the consequences of which can be extremely detrimental, it has been the subject of an in-depth study resulting in preventive and warning measures grouped under an anti-fraud system.

The General Organization for Social Insurance (GOSI) issues certificates to contributors which contain all previous employment information of an individual. These certificates are used by different agencies for different purposes. They serve as proof of employment, proof of a certain income level, proof of working experience, etc.

To enable the freedom of movement on the unified labour market of the EU, the Croatian Pension Insurance Institution (CPII) allows users to request and receive through the website (www.mirovinsko.hr) an electronic record (ERPS) of the data recorded in the CPII electronic database (information on the insuree's employment status).

Therefore this tool will encourage the management of organizations, especially small and medium sized enterprises, to allocate resources in OHS prevention. The costs of the lack of safety in Italian enterprises are very high (some 47 billion euros), a big part of these costs are paid by firms. Therefore some organizations do not know the real costs behind accidents and ill-health that they have to bear in terms of loss of work time and money. This is especially true for many small and medium-sized enterprises (SMEs) where the culture of safety is not so deeply understood.

It is an ambitious goal which involves close collaboration with fourteen independent family allowance funds, two special family allowance funds and 22 government agencies that, together, pay out EUR 3,700,000,000 per year for 2.1 million children in more than 1.2 million households.

To monitor the system, the Office:

A 2006 World Bank review showed that pensions were being paid to 140 per cent of the population over age 65, spurring a thorough investigation of pension records.

Toward achieving its vision and objectives as well as implementing its strategy, the General Organization for Social Insurance (GOSI) initiated its transition towards an organization with an integrated performance management framework. GOSI has established the performance management project, which aims to develop individuals with the required commitment and competencies for working towards shared and meaningful objectives supported by and set in an efficient organizational framework.

Following an analysis of the occupational accident statistics for 2012 from the health institution of the Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista), a target was set to reduce the frequency and severity of occupational accidents by at least 15 per cent. To this end, we introduced measures through the Occupational Health and Safety Commission (Comisión de Salud y Seguridad Laboral), which is made up of representatives from both trade unions and institutions.

According to the Family Protection Law which came into force in April 2013, if the widow(s) of a deceased insured man gets/get married, her/their entitlement to survivor benefit will no longer cease. Hence, the benefit that was stopped for that reason can be awarded again since the law came into force.

• Nowadays, new technologies offer the opportunity to improve the quality of life of those who use them. In its mission to contribute to the satisfaction and overall wellbeing of its beneficiaries, as well as to provide better quality services, the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) has been constantly innovating.

Given the need for the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) to develop and implement the Single Digital Health Record (Expediente Digital Único en Salud – EDUS) at national level, one of the main factors to consider in a project of such unprecedented scale was how to manage change from a people perspective. The project involved changing processes and working methods that had been in place within the institution for more than 60 years.

Cabo Verde’s National Social Insurance Institute (Instituto Nacional de Previdência Social – INPS), which covers around half of the population, set itself the goal of providing a top-quality service in response to society’s ever-increasing demands. With this in mind, in 2013 the Institute began the process of rolling out a quality management system (QMS), which culminated – in 2017 – in ISO 9001: 2015 certification. Its primary objective was to improve its performance towards its clients and stakeholders.

Current actuarial practices in the Pension Fund of the Russian Federation (PFRF) lack an adequate regulatory framework. The ever changing pension legislative environment require that actuarial valuations should be conducted based on the approved regulatory guidelines which detail each stage of the actuarial process.

The Mexican Social Security Institute (IMSS), as the largest social security institute in Latin America, services 70 million Mexicans through 6,000 medical units and administrative facilities across the country.

Implementing the Single Digital Health Record (Expediente Digital Único en Salud – EDUS) has been perhaps the most radical transformation process that the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) has undergone in its years of existence.

This process has involved not only incorporating technologies but also modifying processes, as well as the impact on the persons who in one way or another have been immersed in this change process.

The pension management system for officials and civil servants managed by the Social Insurance Institute – State Employees’ General Retirement Fund (Institut de prévoyance sociale – Caisse générale de retraite des agents de l’Etat – IPS-CGRAE) experienced serious difficulties for a long time, leading to a cumulative deficit of more than francs CFA 288 billion as at 31 December 2012. This was largely due to the non-payment or partial payment of contributions by affiliated government agencies over a number of years.

The Public Authority for Social Insurance (PASI) launched a project aimed at providing specialized offices to receive the insured persons who wish to get insurance advice. Well-trained staff will carry out the functions of the service under the following main categories: early retirement and cases of lump sum requests on grounds of dedication to family on a full-time basis.

In France, the National Occupational Union for Employment in Industry and Commerce (Union nationale interprofessionnelle pour l’emploi dans l’industrie et le commerce – Unédic) is a joint body, governed by representatives of employee unions and employers’ organizations. Its main task is to define and evaluate the rules governing unemployment insurance.

In October 2013, Jersey's Social Security Department launched JobsFest, an initiative designed to get long term unemployed jobseekers back to work at a time of year when unemployment peaks and there are fewer job vacancies.
 

JobsFest produced the following amazing headline results:
 

Investment through public/private partnerships is a method of funding where a public authority relies on private providers to finance, build/install or even manage equipment or infrastructure. The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon, with its policy of prudent management of financial resources and of limiting management risks, opted for this type of funding because, while contributing practically no money at all, the CNPS of Cameroon will, over time acquire assets under certain predetermined conditions.

Faced with an inflow of applications from users, the Directorate-General noted serious deficiencies in in its reception process, which sometimes led to a build-up of claimants at the counters while certain benefits remained unpaid, with no explanation.

The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon is an important tool of the State for the promotion of social policy and has therefore decided make social, environmental and economic issues an integral part of its activities and relations with its partners, with the double aim of participating in the sustainable development of the country and reducing the Fund's administrative costs.

In 2013, the National Employment Office (Office national de l’emploi – ONEM) launched a strategic project, “New Way of Working” (NWOW), in order to adapt its organization and working methods to the new world of work. The strategy was to try and transpose a global concept of NWOW.                           

Since April 2014 the Social Insurance Institute - State Employees' General Retirement Fund (Institut de prévoyance sociale - Caisse générale de retraite des agents de l'Etat (IPS-CGRAE)) has been the object of a major reform which aims notably to ensure continued improvements in the quality of services provided to insured individuals by monitoring beneficiary populations and ultimately, reducing the technical expenses of the Institute.

Inspired by its compromise with social transformation, Compensar designed and implemented on its own initiative a pioneering model of participation in social housing (Intervención en Vivienda de Interés Social (VIS)), aimed at building communities beyond housing delivery.

By means of a coaching process, the new families of VIS projects led by Compensar develop social and civic skills that stimulate the sense of community ownership. It also improves their quality of life, ensuring communal life, training leaders and creating opportunities for integral growth.

In July 2013, the National Social Security Fund (Caisse nationale de sécurité sociale (CNSS)) launched a programme to improve its information system by integrating the use of biometric cards and e-declarations in its operation. With the biometric card, insured individuals will be able to verify the payment of their contributions, obtain all career and status information, simulate the conditions of their upcoming retirement and collect benefit payments at a kiosk.

The Old Age Security (OAS) program is the Government of Canada’s largest pension program. It is funded out of the Government’s general tax revenues, which means that beneficiaries do not pay into it directly. This program provides eligible seniors with basic income in retirement through the OAS Pension and the Guaranteed Income Supplement (GIS).

The ESIC has taken the following measures to proactively improve the scheme:
 

The National Prevention Programme for Different Branches of Activity formulates policies to prevent occupational risks in a multi-sectoral manner. In terms of risks and the impact of work accidents, the particularities of different branches of activity, both from goods and service industries, has motivated the Superintendency to undertake the initiative of launching this program.

The National Prevention Programme for Different Branches of Activity (Programa Nacional de Prevención por Rama de Actividad – ProNaPre) of Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) is an instrument for the implementation and regular evaluation of national occupational safety and health (OSH) policy.

This is a simplified online registration system which identifies current domestic work employment relationships, by providing notifications of the employment and dismissal of staff.

The three thousand staff who use the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) IT system (business, office and infrastructure applications) had to resort to telephoning headquarters IT staff or emailing them whenever they experienced a technical difficulty. They were forced to wait until someone was available to take the call and, if possible, explain at length what to do to resolve the problem remotely. This meant that the process of handling requests, follow-up, and the recording of reliable statistics was unreliable.

The CONTARP (Consulenza Tecnica Accertamenti Rischi e Prevenzione) of the National Employment Accident Insurance Institute (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro – INAIL) Regional Directorate of Campania, in partnership with Laboratory of Applied and Experimental Ergonomics (LEAS) of the University of Naples Federico II, set up a research group that lead to the realization of tools for the analysis and evaluation of architectural risks (meaning risks that can already be prevented in the design and planning phase of a construction project),

The National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Cameroon has put in place a five-year strategic plan for a structural change from resource-based management to results-based management in order to position itself as a modern and sustainable institution capable of providing immediate and quality care for socially insured persons,.

To do so, it has adopted seven strategic guidelines divided into 19 points:

In Madagascar, a large proportion of the population lacks access to social protection, especially rural producers. For more than a decade, government policy and legislation have foreseen the extension of social security coverage to the entire working population. However, only the scheme for salaried employees is in existence to provide such generalized social security coverage.

To be more effective and efficient in the administration of economic benefits, the Social Insurance Bank (Banco de Previsión Social – BPS) has implemented an automated solution to manage benefits based on the processing of information and current regulations, and providing access to benefits without requiring beneficiaries to go to customer care centers.

To obtain a benefit, the process begins with the authorized benefit provider completing the requisite information through the available Web functionalities. 

On February 1, 2013, the basic healthcare insurance (BVZ) was introduced for all residents of Curaçao (population: 150.000).

In the Basic Healthcare Act the Social Insurance Bank (SVB) is appointed as the executioner of - and thus implements - the basic healthcare insurance.

Provision 18 of the Social Insurance and Universal Health Insurance Law (Code Number 5510) states that temporary incapacity allowances may be paid by employers by deducting the amount from their premium (contribution) payments.

The programme implements the deduction between the Turkish Social Security Institution and employers who signed a specific protocol with the SSI on the acceptance of the automatic deduction via e-payment (for the Temporary Incapacity Allowances) programme.

Malaysia is experiencing an increase in non-communicable diseases (NCDs). The Social Security Organization (SOCSO) had noted an increase in the number of claims made for invalidity and survivors' pensions due to NCDs, and the impact may continue to rise even further.

Registering employees as contributors in GOSI's (General Organization for Social Insurance) system as soon as they are employed by establishments is a vital step as it ensures the social security of those employees. Unfortunately employers sometimes are late in registering their employees, or the registration might contain missing or incorrect information, which can be detrimental to their wellbeing, and this usually happens to expatriate workers.

Due to the wide scope of its statutory activities, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) has huge information resources and conducts numerous statistical surveys that allow for cross-sectional analysis of phenomena in the field of social insurance. The results of ZUS studies, analyses, forecasts and widely available statistical information are used by many public institutions, research institutions and private recipients.