The Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social ‒ CCSS) launched a free mobile application which gives access to the Single Digital Health Record (Expediente Digital Único en Salud ‒ EDUS). The purpose of this was to increase access to and coverage of health services in Costa Rica so that insured people are more aware of the information in their clinical profile and can access their information in a timely manner using a mobile device.

The IMSS Digital mobile application is part of the modern model of digital care strategy implemented by the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) in 2013. The IMSS Digital application is a digital channel aimed at the Institute’s strategic objective of deregulating, streamlining and digitizing services and procedures in order to reduce costs and processing times, and enhance quality and user-friendly services. 

There is a growing white collar workforce and more and more employees are falling ill due to unhealthy workloads. An increasingly borderless work life creates difficulties for individuals to set limits on the working day. What one person experiences as an advantage, can feel stressful for another.

The medical devices list included in the Health Application Notification (SUT) are the basis for reimbursing medical devices. In the medical devices list, all the medical devices to be reimbursed are presented. On the other hand, since health service providers define their own medical devices, there is no application standard.  

The BGN Trainee App is for trainees (particularly in their first year of training) and those starting out in the hospitality industry and is intended to ease the transfer from school to work. The app covers six subject areas: career, stress, sleep, movement, nutrition and emergencies. The app is rounded off with a contact database and professional advice. It was developed as part of the "Innovation and Demographic Change in the Hotel and Catering Industry" (Innovation und demografischer Wandel im Gaststätten- und Hotelgewerbe (INDIGHO)) project.

The National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) Biometric System (ABS) is responsible for validating the identity of individuals, simplifying and optimizing processes related to payment and life certificates for SIPA and non-contributory pensions beneficiaries and/or their proxies through a dynamic, secure, effective, reliable and simple technological system using biometric tools allowing fingerprints to be captured in digital form.

The system is implemented with the following functions:

The National Social Security and Insurance Trust (NASSIT) was established through an Act of Parliament and is charged with the responsibility of administering the Sierra Leone Pension Scheme. NASSIT started full operations in January 2002 as a defined benefits pay-as-you-go pension system. Membership is compulsory for all workers in the public and private sector and optional for self-employed persons and workers in the informal sector.

This good practice, Consultas ANSES, was aimed at creating a new channel of direct communication with citizens through social networks, with the objective of answering queries on social security programmes and benefits in an easy and fast way. This application for online queries is directed to social networks users and, in a year of implementation, managed to answer in real time their most frequently asked questions (FAQ) and to solve complex queries by means of a personalized customer service.

The channelling of benefit payments through banks since 2004 put an end to the physical contact between the Togo National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) and the beneficiaries of pensions and annuities. In this situation, the CNSS could no longer check that these beneficiaries physically existed.

A joint project by the Federal Administration of Public Resources (AFIP) and the Ministry of Labour which simplifies employers' obligations and reduces the administrative burden related to "work" and "social security", ensuring the quality and consistency of information.

The application involves uploading a file each month, making it possible to fulfil all obligations in a single act and to obtain the following documents in digital form:

BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan) is a public agency established to implement the social security programme. The ultimate vision of BPJS Kesehatan is "Universal Health Coverage"; to provide all participants with health care benefits and protection to meet the basic needs of health care. As Indonesia is fourth most populous country in the world there are a large number of participants, so BPJS Kesehatan is facing constraints in the participants' registration process.

In 2013 the National Social Security Institute (NSSI) adopted a plan to implement e-services for employees, the self-employed and employers. The plan includes the design, development and implementation of nearly 50 new e-services in the period 2013-2015. A key component of the plan is the electronic exchange of documents and data between the NSSI, medical expertise bodies, employers and the self-employed for short-term benefits award and payment.

The Argentine State uses socioeconomic assessments and means tests in order to determine if citizens are entitled to social security benefits, based on objective criteria.

The digital architecture used to implement these socioeconomic assessments is provided by Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP). Using data from its databases, it is possible to systematically monitor the income, assets and spending of people who apply for social security benefits.

The nationwide extension of the use of the “CHIFA” electronic card for insured persons and its online updating is the most recent step in the modernization and improvement of the general conditions for the provision of service to insured persons and their dependants.

Medical committees issue decisions determining the percentage of disability caused by occupational accidents or diseases. Moreover they intervene in the cases of discrepancies over treatment or advice concerning return to work, and to determine the occupational nature of an accident. The management model used is entirely digital and provides a simple, effective and rapid tool for workers, reducing the time taken to process each step and offering the possibility of providing medical consultations when the application is made by the worker, thereby improving the service.

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

To ensure the sustainability of social security in the long term, it was considered strategic to promote a contributory culture, responsibility and installmental payments as a strategy, amongst other measures, such as the restructuring and computerization of the social security inspection services.

Prior to the introduction of the Collective Scheme for Retirement Allowances (Régime collectif d’allocation de retraite – RCAR) in 1978 and in the absence of a statutory retirement scheme to cover them, several public establishments in Morocco managed their own retirement funds (special schemes, railway workers, mining personnel, water and electricity managers). This however suffered from the following limitations and drawbacks:

The Information security management system (ISMS) is a unified management framework consisting of a range of security controls to protect confidentiality, availability, and unification of the information against potential threats, losses and vulnerability.

Using technology in providing high quality medical services and creating electronic health profile is one of the goals of governments to control the burden of medical expenses and prevent medical errors.

Employers are required to register as enterprises and to register their staff, then pay the corresponding social security contributions. When the employer does not do this, the employees may do it themselves. What has been found in practice is that many employers either do not register themselves or their staff, as a result of which the latter cannot access the social security benefits provided by the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS).

Unemployment, informal employment and low pension coverage have been recurrent problems in Colombia. According to a study carried out in 2023 by Colombia’s National Statistics Institute (Departamento Administrativo Nacional de Estadística – DANE, 2023), some 57.9 per cent of the country’s population is in informal employment, and a little over half of these people earn less than the minimum wage.

In recent years, the National Sickness Insurance Fund (Caisse nationale d’assurance maladie – CNAM) has been working to design and implement new procedures with the aim of continuously improving its benefits in order to better meet the expectations of insured persons by significantly reducing, for instance, the reimbursement period for ambulatory care expenses – a key quality objective for the CNAM.

In order to achieve this objective, the CNAM has set up a system which operates mainly at the following four levels:

Unified communication is an increasingly important investment for organizations looking to improve productivity and responsiveness while reducing their IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure - allowing users to easily make a call, send a message, or join an audio or video conference - is bringing benefits to businesses of every size, industry, and geography.

Before August 2015 more than 3 million pensioners of the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) had to visit its offices at least twice a year to confirm their survival to continue receiving pension payments.

Thanks to the adaptation of today’s developing technology to the Social Security Institution (Sosyal Güvenlik Kurumu – SSI), a number of reforms were made in order to facilitate transactions, save time and money by getting rid of bureaucratic obstacles and paperwork, and support the fight against unregistered and undeclared employment.

The new software tool called "System of Social Security Obligations Calculation (Sistema de Cálculo de Obligaciones de la Seguridad Social (SiCOSS)) - Inspection Certificate Module" streamlines the collection and distribution of social security contributions debt from inspection.

This tool makes the processes of debt determination and notification, in the area of social security funds, faster and simpler.

The good practice is mainly about promoting the registered employment of women by facilitating the integration into the labour market of women with small children who are at risk of withdrawal from the labour market and by supporting the formal work of women who provide home-based child-care services.

Given the constraints and difficulties encountered by applicants of disability aids, the National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salariés – CNAS) is concerned to facilitate and streamline procedures and to modernize its services, and as such developed an Integrated Equipment Management System (SIGAP) with the following objectives:

Temporary Incapacity Allowance Programme (e-Payment) is a software which the Turkish Social Security Institution put into operation in July 2012 especially for insured persons who have a service contract with one or more employers. In August 2015, it was upgraded to also include the self-employed.

This programme:

The Fiji National Provident Fund's reforms journey began five years ago; which formed the basis of the Fund's five-year Strategic Planning period. Its aim was to transform FNPF and ensure it kept pace with the changing global business landscape. The FNPF legislation paved the way for the reforms - beginning with changes to the previously unsustainable pension scheme in 2012.

The Public Authority for Social Insurance (PASI) was facing network performance issues on remote sites, so we looked at developing a comprehensive approach of WAN optimization and branch office consolidation. Certain applications require very low latency for break free communication e.g. Voice over IP, FileNet, office automation.