Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2015
Award Year:
2019
Department of Social Protection , Ireland , Europe

The Department of Employment Affairs and Social Protection (“The Department”) is the largest payment organization in Ireland. It also operates the public employment services and directly funds a wide range of employment programmes and citizen advisory services.

Topic:
Communication
Service quality
Implementation year:
2015
Award Year:
2015
Federal Administration of Public Resources , Argentina , Americas

A joint project by the Federal Administration of Public Resources (AFIP) and the Ministry of Labour which simplifies employers' obligations and reduces the administrative burden related to "work" and "social security", ensuring the quality and consistency of information.

The application involves uploading a file each month, making it possible to fulfil all obligations in a single act and to obtain the following documents in digital form:

Topic:
Governance and administration
Information and communication technology
Communication
Contribution collection and compliance
Service quality
Implementation year:
2015
Award Year:
2017
National Social Insurance Fund for Employees , Algeria , Africa

The nationwide extension of the use of the “CHIFA” electronic card for insured persons and its online updating is the most recent step in the modernization and improvement of the general conditions for the provision of service to insured persons and their dependants.

Topic:
Service quality
Communication
Information and communication technology
Implementation year:
2015
Award Year:
2016
National Family Allowances Fund , France , Europe

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

Topic:
Service quality
Communication
Information and communication technology
Implementation year:
2015
Award Year:
2017
National Social Insurance Fund , Cameroon , Africa

A voluntary insurance scheme for independent workers and workers from the informal sector was established in 2014, in line with regulations. In an effort to make this scheme known to all concerned sectors of the population and to facilitate the enrolment of the greatest possible number, the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) developed a system involving the accreditation of social secretariats.

Topic:
Service quality
Communication
Extension of coverage
Implementation year:
2015
Award Year:
2023
Colombian Pension Administrator , Colombia , Americas

Unemployment, informal employment and low pension coverage have been recurrent problems in Colombia. According to a study carried out in 2023 by Colombia’s National Statistics Institute (Departamento Administrativo Nacional de Estadística – DANE, 2023), some 57.9 per cent of the country’s population is in informal employment, and a little over half of these people earn less than the minimum wage.

Topic:
Old-age pensions
Social policies & programmes
Implementation year:
2015
Award Year:
2019
Department of Social Protection , Ireland , Europe

The Department of Employment Affairs and Social Protection (“The Department”) is the largest payment organization in Ireland. It also operates the public employment services and directly funds a wide range of employment programmes and citizen advisory services.

Topic:
Communication
Service quality
Implementation year:
2015
Award Year:
2015
Federal Administration of Public Resources , Argentina , Americas

A joint project by the Federal Administration of Public Resources (AFIP) and the Ministry of Labour which simplifies employers' obligations and reduces the administrative burden related to "work" and "social security", ensuring the quality and consistency of information.

The application involves uploading a file each month, making it possible to fulfil all obligations in a single act and to obtain the following documents in digital form:

Topic:
Governance and administration
Information and communication technology
Communication
Contribution collection and compliance
Service quality
Implementation year:
2015
Award Year:
2017
National Social Insurance Fund for Employees , Algeria , Africa

The nationwide extension of the use of the “CHIFA” electronic card for insured persons and its online updating is the most recent step in the modernization and improvement of the general conditions for the provision of service to insured persons and their dependants.

Topic:
Service quality
Communication
Information and communication technology
Implementation year:
2015
Award Year:
2016
National Family Allowances Fund , France , Europe

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

Topic:
Service quality
Communication
Information and communication technology
Implementation year:
2015
Award Year:
2017
National Social Insurance Fund , Cameroon , Africa

A voluntary insurance scheme for independent workers and workers from the informal sector was established in 2014, in line with regulations. In an effort to make this scheme known to all concerned sectors of the population and to facilitate the enrolment of the greatest possible number, the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) developed a system involving the accreditation of social secretariats.

Topic:
Service quality
Communication
Extension of coverage
Implementation year:
2015
Award Year:
2023
Colombian Pension Administrator , Colombia , Americas

Unemployment, informal employment and low pension coverage have been recurrent problems in Colombia. According to a study carried out in 2023 by Colombia’s National Statistics Institute (Departamento Administrativo Nacional de Estadística – DANE, 2023), some 57.9 per cent of the country’s population is in informal employment, and a little over half of these people earn less than the minimum wage.

Topic:
Old-age pensions
Social policies & programmes