CDG Prévoyance, a branch of Morocco’s Deposit and Management Fund (Caisse de dépôt et de gestion – CDG), is responsible for managing two institutions: the National Pension and Insurance Fund (Caisse nationale de retraites et d’assurances – CNRA) and the Collective Pension Scheme (Régime collectif d’allocation de retraite – RCAR). Its primary mission is to ensure the management of pension schemes and solidarity funds, while contributing to the country’s economic, social and human development.

At the time of its inception, the scheme had accredited all government facilities. Later on, in 2004, the NHIF started to accredit faith based, NGO and private health facilities to bridge the gap on the supply side at the public health facilities that were initially accredited. Due to members' complaints about the inadequacy of medical services obtained from accredited medical facilities, the NHIF considered what improvements could be made to its medical services package.

The information solicited serves as a guide to the Trustees on what quantum will be appropriate for the identified beneficiaries. In terms of the legislation governing pension funds in Botswana the Trustees have absolute discretion to apportion the benefits in the way they see fit, hence this elaborate process of collecting information. The Trustees take into consideration several factors when apportioning benefits, including but not limited to, the age of the dependent, source of income, relationship with the member, etc.

Strong measures have made it possible to prevent full unemployment and to reintegrate the long-term unemployed, whose numbers have fallen by 40 per cent. The measures include:

This project saw the following developments:

More than 300 million euro (EUR) were allocated to financially support companies to invest in safety, in order to make their facilities and organization compliant with the law and implement training/information activities.

The incentives financed:

These are the issues around which the Initiative Health and Work (Initiative Gesundheit & Arbeit(iga)) is built, through the work of the National Federation of Enterprise Sickness Funds (Bundesverband der Betriebskrankenkassen(BKK)), German Social Accident Insurance (Deutsche Gesetzliche Unfallversicherung (DGUV)), the National Federation of Local Sickness Funds (AOKBundesverband) and the Association of Substitute Health Funds (Verband der Ersatzkassen e.V. (Vdek)).

• the relationship between the centres providing public service and their central management: internal communication; document distribution; requests for office material; automization and unification of document registration;
• the relationship between service centres and the population: harmonization and standardization of all types of documents and automization and unification of their registration; provision of bar codes for later processing; public access to information data bases; access to multilingual translators;
• the relationship between staff and the organiza

PRISMA is responsible for knowledge management, providing support for staff in their role as in-house instructors; it uses a constructivist approach which emphasizes the value of participation in the collective construction of a knowledge base; it includes strategic allies as well as staff; and makes a substantial contribution to the achievement of objectives, the strengthening of organizational culture, the development of skills and improvement of the working atmosphere.

Its scope is currently being further extended through e-learning and the creation of an on-line library.

The pension information contains a projection of how the statutory old age pension entitlement will develop until the individual's retirement age is reached. The pension information also states the pension amount that would be payable on the basis of contributions already made by the individual.

The keystone of the new approach is the creation of a unique Multi-Channel Virtual Front Office for both Institutions with a multi-level operational model that integrates Front End and Back Office. It includes the innovation of their Customer Relationship Management (CRM) into a single shared Contact Centre (CC).

Other institutions will probably be involved in the near future in the integrated Contact Centre. It will mean a further extension of the offered services and a merged front office of the social security institutions involved.

In the current context, the globalization of fundamental human rights represents one of the major challenges facing states and their constituent regions, public bodies and parastatals. These rights include the right to social security.

The Democratic Republic of the Congo’s general social security scheme is managed by the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS), a public institution of a technical and social nature.

The Support programme for teenage and young mothers is aimed at helping young women that, due to maternity and vulnerable conditions, show difficulties to continue or resume their education.

The Social Insurance Bank (Banco de Previsión Social (BPS)), through the Health Services General Management, implements a system of benefits that covers over sixty young women annually, with the purpose of creating opportunities for them to develop a life project, integrating maternity, social, educational and labour inclusion.

The need to maintain employment levels in order to avoid the social and economic consequences of massive unemployment was extrapolated in the creation of a Programme for employment support.

This Programme was created within the scope of the National Employment Emergency (in force since 2002) to support and promote genuine employment, in spite of the economic slowdown and the crisis experiences by certain geographic areas.

As part of its social mission, Morocco’s CDG Prévoyance manages, by way of the National Pension and Insurance Fund (Caisse nationale de retraite et d’assurances – CNRA), a public institution guaranteed by the State, a multitude of schemes and solidarity funds covering various categories of beneficiary. As such, the CNRA is responsible for collecting the constituent capital, which is calculated according to rates imposed by legislation.