Good Practices in Social Security

Database

Good Practices in Social Security

Database

ISSA Database of Good Practices

This database provides ISSA members with privileged access to over 1,000 good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. 

Implementation year:
2020
Ministry of Human Resources and Social Security
,
China
,
Asia and Pacific

In accordance with relevant requirements of the Ministry of Human Resources and Social Security of China, Shanghai will further streamline government administration and optimize the “do business” environment in the city. For this purpose, Shanghai Municipal Administration Centre for Social Insurance Affairs implements the “Guiding Opinion of the General Office of Shanghai Municipal People’s Government on Reengineering Service Processes in Order to Do “One Thing at One Time” for Enterprises and People Efficiently”.

Topic:
Information and communication technology
Implementation year:
2020
EsSalud - Social Health Insurance Institute
,
Peru
,
Americas

In view of the declaration of the coronavirus pandemic by the World Health Organization (WHO) and the national emergency declared by Peru, the EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) proposed rapid responses to tackle the challenge of insufficient hospital infrastructure in order to protect lives and offer healthcare services during a health emergency.

Topic:
Health
Service quality
Implementation year:
2020
EsSalud - Social Health Insurance Institute
,
Peru
,
Americas

The EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) of Peru is a critical actor with regard to the COVID-19 pandemic, as it watches over the well-being of nearly 12 million insured persons. The information produced by the recently created Business Intelligence and Data Analytics Unit (Unidad de Inteligencia y Análisis de Datos – UIAD) has underpinned the strategic, tactical and operational decisions of EsSalud’s senior management and other entities, as well as other aspects of the institutional response to the health emergency.

Topic:
Health
Information and communication technology
Data analytics
Communication
Implementation year:
2020
Mexican Social Security Institute
,
Mexico
,
Americas

The quality of health services is an urgent necessity in order to deal with the COVID-19 pandemic. Although it is estimated that up to 80 per cent of the people who become infected only exhibit mild symptoms, the primary challenge facing health systems is in dealing with moderate or severe manifestations that require hospital care.

Topic:
Health
Governance and administration
Information and communication technology
Communication
Service quality
Implementation year:
2020
Mexican Social Security Institute
,
Mexico
,
Americas

In response to the COVID-19 pandemic and the requirements of the services responsible for providing care during said pandemic, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) implemented a data governance strategy designed to provide key areas with valuable information on aspects such as health, staff management, training and the monitoring of materials and supplies The aim is to facilitate decision-making through a single information source.

Topic:
Governance and administration
Information and communication technology
Data analytics
Implementation year:
2020
National Social Security Fund
,
Uganda
,
Africa

With many entities shifting their data from hard copies to digital computer systems in the early 1990s, there was a heavy reliance on human labour that was required to do the data entry process. This process however, did not come without consequences some of which included digitisation of existing errors, human error in the data capture, creation of suspense balances and subsequent loss of data. These challenges culminated into poor quality data, a critical matter that many entities are still facing to date. The National Social Security Fund (NSSF) of Uganda is no exception.

Topic:
Information and communication technology
Data analytics
Data management
Contribution collection and compliance
Service quality
Error, evasion and fraud
Implementation year:
2020
Social Insurance Bank
,
Uruguay
,
Americas

The information technology (IT) service of the Social Insurance Bank (Banco de Previsión Social – BPS) of Uruguay has developed a robot – its aim is to automate, speed up and enhance the efficiency of processes for receiving requests for help, with regard to IT issues and/or citizen applications concerning benefits at moments when the institute’s call centre is experiencing high demand or is overwhelmed (i.e. the current pandemic, tax responsibilities falling due or the issuance of new benefits, etc.).

Topic:
Information and communication technology
Service quality
Implementation year:
2020
Social Security Administering Body for the Health Sector
,
Indonesia
,
Asia and Pacific

Since the beginning of the COVID-19 pandemic in March 2020 in Indonesia, a number of health-related problems have arisen, including the uncontrolled increase of cases in hospitals, the lack of pre-existing facilities for handling COVID-19, the availability of budgets for handling those cases, and the increasing number of health workers infected.

Topic:
Governance and administration
Service quality
Implementation year:
2020
Social Insurance Fund of Costa Rica
,
Costa Rica
,
Americas

In March 2020, the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) consolidated an innovative automated tool for tracking the spread of the COVID-19 pandemic among the population and the relevant care provided in the CCSS’s health establishments.

Intelligent health analytics solutions were developed for the clinical and administrative management of services, with timely, high-quality information in means accessible by decision-makers, thereby boosting the effectiveness of the management of the pandemic and other pathologies.

 

Topic:
Health
Information and communication technology
Data analytics
Service quality
Implementation year:
2020
Social Insurance Fund of Costa Rica
,
Costa Rica
,
Americas

With a view to determining the results of the alignment and performance of the Strategic Institutional Plan (Plan Estratégico Institucional – PEI) of the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS), the annual evaluation for 2019 was conducted as a learning process and for the continuous improvement of management.

Topic:
Service quality