Good Practices in Social Security

Database

Good Practices in Social Security

Database

ISSA Database of Good Practices

This database provides ISSA members with privileged access to over 1,200 good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. 

Implementation year:
2021
Social Insurance Institution
,
Poland
,
Europe

After a legislative change, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) took over from 1 July 2021 a government programme for families in Poland called Dobry start (Good start) 300plus, aimed at parents of children attending school.

Topic:
Family benefits
ICT
Communication
Social Policies & Programmes
Implementation year:
2021
Iranian Social Security Organization
,
Iran, Islamic Republic of
,
Asia and Pacific

The Iranian Social Security Organization (ISSO) adopted in 2021 innovative measure to accommodate the need to complete the past monthly contribution records for the insured who are half-time employed.

Topic:
Governance and administration
Contribution Collection and Compliance
Implementation year:
2021
Abu Dhabi Pension Fund
,
United Arab Emirates
,
Asia and Pacific

By putting the interest of the pensioner first, Abu Dhabi Pension Fund (ADPF) comprehensively redesigned its approach to serve its client base of over 91,639 active members, including 12,941 pensioners and 7,805 beneficiaries.

With a renewed focus on the client and by harnessing the power of digital transformation as well as adopting a product-based approach (versus project-based), ADPF has not only significantly improved how the services are orchestrated and offered to customers, but also achieved a satisfaction rate of over 83 per cent.

Topic:
ICT
Implementation year:
2021
German Social Accident Insurance
,
Germany
,
Europe

The project, “Care plan management for psychological illnesses following accidents” (Steuerung des Heilverfahrens bei psychischen Erkrankungen nach Unfällen), involves three components: the extension of case management to cover psychological disorders, the development of an e-learning seminar to train case workers, and the development and evaluation of a diagnostic algorithm. This comprehensive approach aims to bring about an overall improvement in the quality of care for patients who develop psychological disorders following a work accident.

Topic:
Health
Occupational accidents and diseases
Return to work
Actuarial
ICT
Service quality
Shocks & extreme events
Implementation year:
2021
Social Insurance Institution
,
Poland
,
Europe

The solution implemented by the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) in the form of digitisation of files is a key element in the era of universal access to documentation in electronic form. This ensures an efficient and comprehensive support for ZUS customers as well as priority task performance by employees. In view of the experience gained so far and based on the high results of digitisation, ZUS plans to extend the process further to other areas of activity.

Topic:
Employment
Governance and administration
ICT
Shocks & extreme events
Implementation year:
2021
Social Security Institution
,
Türkiye
,
Europe

Those who do not have a workplace registration at the Social Security Institution (Sosyal Güvenlik Kurumu – SSI) and want to benefit from state aid, incentives or supports, will be able to get an “e-Government Application for Workplace Registration and Social Security Debt Status” document from the e-Government Application through the use of internal and external web services.

Topic:
ICT
Service quality
Implementation year:
2021
Employees Provident Fund
,
Malaysia
,
Asia and Pacific

In Malaysia, private sector employers are mandatorily required to make retirement contributions on behalf of employees to the Employees Provident Fund (EPF). However, many small and medium enterprises (SMEs) have failed to comply with the law since they do not have a proper payroll management system in place.

The EPF has developed a free basic payroll solution that is available to all private sector employers:

Topic:
Old age Pensions
Contribution Collection and Compliance
Error evasion and fraud
Implementation year:
2021
Abu Dhabi Pension Fund
,
United Arab Emirates
,
Asia and Pacific

In accordance with our organization’s strategic plan to provide pensionable services that enrich the customer’s experience, the Abu Dhabi Pension Fund (the Fund) launched in 2018 an initiative to provide all the customers’ informational and transactional services on mobile application. In line with ISSA Guidelines on Service Quality, Guideline 7.

Topic:
Service quality
Implementation year:
2021
Tesorería General de la Seguridad Social
,
Spain
,
Europe

Spain’s General Treasury of Social Security (Tesorería General de la Seguridad Social – TGSS), part of the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE), has always identified itself by its commitment to innovation, using technology as a basis for expanding and strengthening its digital channels and new management models.

Topic:
Governance and administration
ICT
Communication
Contribution Collection and Compliance