In Argentina, Decree No. 90 of 23 February 2023 amends Law No. 26,844, which establishes the Special Employment Contract Scheme for Domestic Workers (Régimen Especial de Contrato de Trabajo para el Personal de Casas Particulares), and Law No. 24013 (Employment Act), to grant unemployment insurance and access to family allowance benefits for domestic workers.

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

The National Registry of Social Security Organizations (Registro Nacional de Obras Sociales – RNOS) and the National Registry of Health Insurance Funds (Registro Nacional de Entidades de Medicina Prepaga – RNEMP) of Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) are responsible for receiving, analysing and ensuring compliance with all regulatory requirements in force for the registration, modification and update of social security organizations and health insurance funds in Argentina, and for keeping the

The Single Reimbursement System (Sistema Único de Reintegros – SUR) was created in 2012 with the introduction of Resolution 1200/201. It aimed to handle requests from health-related social security organizations efficiently and in a timely manner, partially compensating the payment of benefits with high economic impact or that cover chronic diseases.

The Employment Registered Online (Trabajo Registrado en Línea – TRL) system is a computer tool developed to facilitate auditing tasks; it is installed on certain mobile devices (tablets), enabling real-time customization for the employees questioned and digitally submitting documentation on the surveys conducted.

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

With a view to promoting safe and healthy working environments and ensuring that Occupational Risk Insurance Companies (Aseguradoras de Riesgos del Trabajo – ART) and Self-insured Employers (Empleadores Autoasegurados – EA) provide medical care and financial benefits in the event of occupational accidents or diseases, Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) handles a large volume of information and documents that need to be processed and analysed on a continuous basis.

The digital economy presents major challenges in terms of regulating work carried out through digital platforms. Precarious employment and the lack of social security contributions are very common in these new activity sectors.

In June 2022, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) in El Salvador put new technological solutions in place to improve its health-care services. Three electronic kiosks for confirming medical appointments were installed in the Consultorio de Especialidades (Specialist Clinic), the first working prototypes of a device that aims to support health centres’ processes.

“Mi trabajo” (My work) is a service for mobile phones or devices that can be accessed through the “Mi Argentina” (My Argentina) app. Its aim is to provide employees with information on their current employment situation. Through the app, people in employment can learn whether they are being registered correctly.

The service also offers the possibility to file complaints with Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP) in the event that the employee user observes any irregularities.

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

The project looked to implement an ICT system to allow information to be shared electronically between the social security body of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES), the Retirement and Pension Fund of the Entre Ríos Province (Caja de Jubilaciones y Pensiones de la Provincia de Entre Ríos), and employers via the Digital Service Demonstration Worksheet (Planilla Demostrativa de Servicios – PDSD), as and when requested by the staff of the Retirement and Pension Fund.

In Argentina, joint trade union–employer agreements (Convenios de Corresponsabilidad Gremial – CCG) encourage the formalization of employment relationships, primarily in rural areas. They are agreements between workers’ representative bodies with trade union status and employers, which aim to facilitate social security access for workers and their families.

The Santa Fe Municipal Fund (Caja Municipal de la ciudad de Santa Fe) of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES) is a social security body created in 1904 by Ordinance 554. It was the first of its kind in the country and is an autarchic entity staffed by civil servants and employees of the Municipality of Santa Fe.

The ACCION digital inspection report (Acta de Inspección Digital – ACCION) is an IT tool that enables the digital and automated management of a massive, centralized audit procedure, based on surveys of irregular employment relationships conducted by control bodies such as Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP) and Ministry of Labour, Employment and Social Security (Ministerio de Trabajo, Empleo y Seguridad Social – MTEySS).

The Single Digital Record (Acta Digital Única – ADU) of Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) is a public instrument for ensuring that inspections comply with standards on the prevention of occupational risks in employer establishments. These inspections are carried out by over 100 SRT inspectors and 470 inspectors from the Local Labour Administrators (Administradoras de Trabajo Local – ATL) from the provincial jurisdictions.

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

Digital transformation is happening in institutions through the integration of new technologies. This vision represents an institutional and social change, optimizing available resources, reducing costs, shortening processes and procedures, and raising awareness of the importance and benefits of this transformation.

Disseminating information on the Occupational Risk System and interacting with relevant stakeholders are two key functions of Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT).

Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) has a customer service unit that provides face-to-face, telephone and online assistance on behalf of all the organization’s departments and units. This unit is responsible for answering and handling queries and claims received through a number of established channels. It also gives advice on issues related to the Occupational Risk System and the management of the Medical Commissions, helping citizens to initiate procedures within the SRT, among other things.

The Cordoba Retirement and Pension Fund (Caja de Jubilaciones, Pensiones y Retiros de Córdoba – CJPRC), run by Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES), underwent a management process that enabled its transformation from an institution with certain digitalized processes to a fully-fledged digital organization. This document sets out the good practices that facilitated this transformation.

Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) offers training on occupational risk prevention and the functioning of the Occupational Risk System. This training is available for workers, employers, public and private bodies, trade unions and trade associations and all levels of educational establishments, as well as any other social actor that needs this service.

The Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) has designed a tool to try and reduce late payments and arrears in Argentina and better manage the difficulties faced by health-care establishments in obtaining payment for services delivered.

Good practice in health – service quality.

As health-care systems have evolved to become more complex and due to the resultant increase in patients coming to harm in health care settings, patient safety has emerged as a health-care discipline.

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Like most of the world’s countries, Paraguay has adopted lockdown measures to prevent the spread of COVID-19. These steps taken by the government have impacted the productive sector, leading to mass suspensions of employment contracts for persons insured with the Social Insurance Institute (Instituto de Previsión Social – IPS) of Paraguay.

Due to its federal structure, Argentina has a wide array of national, provincial, municipal, and professional social security systems, which coexist autonomously nationwide. At the same time, various complementary social security bodies have been created across the country.

As the regulations that govern Argentina’s social security system are fragmented, the different schemes within the system must use institutional channels to ensure continuous dialogue. This helps to provide citizens with a coordinated and transparent social security system throughout the national territory.

Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES) needs to reduce the growing backlog of pending pension and retirement readjustment cases. In 2020, the administrative system was redesigned and a new way of working was implemented. This made the organizational structure more flexible and helped to adopt an interdisciplinary approach to deal with each case.

When the COVID-19 pandemic was declared by the World Health Organization (WHO), in El Salvador the Directorate General of the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) put forward a new form of care. This was authorized by the ISSS board in agreement No. 2020-0651 ABR. This made it possible to implement virtual care through telemedicine, known as Dr. ISSS en línea (Dr. ISSS online).

As of 2022, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) in El Salvador has 12 palliative care home support teams nationwide, four of which deal with the most complex cases. The teams are distributed across a variety of care networks.

Law No. 27.546 on the reform of the special schemes for magistrates and Argentina’s Judiciary and Foreign Office officials is part of the initiatives promoted by the Argentinian Government in order to reinforce the redistributive and fair nature of the pension system, considering the various schemes that it comprises as a single system.

In the context of the COVID-19 pandemic, the National Executive Office (Poder Ejecutivo Nacional – PEN) created, by Decree 310/2020, the Emergency Family Income (Ingreso Familiar de Emergencia − IFE), a non-contributory benefit of an exceptional nature. The recipients are households composed of casual workers, unemployed people, workers in private homes and those taxed under the regime for small taxpayers from the lowest categories.

The Santa Fe Retirement and Pension Fund (Caja de Jubilaciones y pensiones de la Provincia de Santa Fe) is part of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES). It is an autonomous (federal state of government), public, pay-as-you-go and solidarity-based social security body. It administers and manages pensions and retirement benefits, providing protection in relation to old age, disability, and death.

The Secretariat for Social Security (Secretaría de Seguridad Social - MTEySS) presented the improvements introduced to Unemployment Insurance as good practice, in the context of the health emergency declared in Argentina due to the COVID-19 pandemic. These improvements include the extension of coverage and the increase in the money paid as Unemployment Insurance for its current beneficiaries, as well as the implementation of the remote processing of applications, to facilitate access for those who are unemployed and are eligible for the benefit.

In the context of the public health crisis provoked by the Coronavirus COVID-19 pandemic, Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) was faced with the challenge of designing and implementing virtual mechanisms that would enable the processing of files that had, prior to the national lockdown, only been possible to process in person.

Chapter II of Law No.

Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) ensures that citizens can freely exercise their right to switch between social security organizations. This system has been in place since 1998.

Paraguay’s Social Insurance Institute (Instituto de Previsión de Social – IPS) used to make sick leave payments at its administrative offices, which had associated administrative costs and meant beneficiaries had to visit the IPS service counter in person.

In the context of the COVID-19 pandemic and the social isolation measures established by the National Executive Office (Poder Ejecutivo Nacional – PEN), Argentina’s National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) incorporated the Virtual Assistance system to handle applications remotely (Resolution 94/2020).

This new service allows citizens to make submissions and/or send communications digitally using their fiscal password, without having to visit a branch office.

The system was created to facilitate secure, paperless and dynamic communication with citizens.

It allows monitoring and intervention from the moment a case is entered until it is closed, and each case has a record showing all the departments involved and the actions taken.

Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) has a project named Prevention 4.0, which consists of analysing and studying technological tools that can be implemented in the workplace to prevent work accidents or occupational diseases.

The launch of this tool enables Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP) to send citizens, via their fiscal email address, a range of communications, documents and notifications within the requisite legal framework for these to take effect, by validating the document being transmitted with a digital signature.

Argentina’s Mutual Association for the Protection of the Family (Asociación Mutual de Protección Familiar – AMPF) forms, through its 65 branch offices nationwide, a network of primary health-care (PHC) services (servicios de atención primaria de la salud – APS).

The service, which focuses on prevention, looks at patients within their family and social contexts, delivering care through interdisciplinary teams coordinated by family doctors, psychologists and social workers.

La Ley N° 24.013 - artículo 11° establece que los trabajadores deben enviar a la Administración Federal de Ingresos Públicos copia de los reclamos que realizan a sus empleadores cuando se trata de reclamos en su inscripción, regularización de la fecha real de ingreso o el monto de sus remuneraciones. Estos telegramas generan una carga de trabajo adicional en las agencias y distritos del Organismo, dado que deben recepcionarlos, digitalizarlos y archivarlos.

The Santa Fe Retirement and Pension Fund (Caja de Jubilaciones y pensiones de Santa Fe), part of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES), set out to rethink its internal audit practices in high-impact processes in order to optimize, streamline, and transform them into drivers of institutional change.

For years, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) has had a reputation in El Salvador for not providing personalized care to beneficiaries, both in terms of health services and economic support. For this reason, people often think the employees who provide the services dehumanize and are indifferent to the needs of patients and their families. It is therefore urgent to transform this institutional culture, using a humanized approach to health as the transversal and fundamental axis.

In 2008, the senior management of the Pension and Retirement Fund (Caja de Jubilaciones, Pensiones y Retiros) of the Province of Cordoba which is part of the Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES) of Argentina, defined transparency as the cornerstone of its management, in the context of accountability and good governance.

The first stage consisted of the publication of statistical, economic and management reports on a monthly, quarterly and annual basis.

In 2018, the Department of Social Services Education at Argentina’s Mutual Association for the Protection of the Family (Asociación Mutual de Protección Familiar – AMPF) began to develop a series of workshop materials with a view to arming psychologists and social work professionals with resources to deal with the issue of gender and raise awareness in this area.

Training materials for use in the workshops have been circulated to the AMPF’s various branches across Argentina.

With a view to providing a more rapid response to its users and reducing the strain on its customer-service phone lines, and thus focusing its efforts on dealing with more complex enquiries, Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT), a national public body, decided to launch a chatbot that would be available on its website 24 hours a day, 365 days a year.

The project arose from the need to implement a computerised system to enable the pension organisation – the Province of Entre Rios Employee Pension Fund (Caja de Jubilaciones y Pensiones de la Provincia de Entre Ríos) – to create a database of contributors, and perform verification and systematic controls that, in addition, generate a technological platform that is used as a tool to identify the workers registered in the pension system, ascertaining the system’s resources and its constant updating.

Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) Resolution No. 219/2016 established a model for management by objectives and results with a view to providing quality services. This is one of the main management tools required to achieve the goal of meeting citizens’ needs and expectations more successfully.

SRT Resolution No. 260/2016 also provided for the first Customer Service Quality Management System; this was implemented at the Call Centre for Worker Assistance. The main objectives included:

Technical aid or support products are among the most important factors in terms of human development for disabled and elderly persons. The objective is to mitigate or compensate for limitations when performing various activities of daily living such as eating, dressing, personal hygiene, mobility for the bedridden, play and leisure time, productivity and work activities as well as improving independence and quality of life.

Every year, the world is battered by natural phenomena, and their effects disrupt daily human life. Thunderstorms, floods, volcanic eruptions and forest fires are becoming ever more common across all regions of Argentina.

In response to this, a number of presidential decrees have provided for temporary supplements in the amount of 100 per cent of family allowance, unemployment benefit and pension payments to thousands of people seriously affected by natural phenomena to reduce the economic impact of such events.

Inducement campaigns invite contributors to comply with their social security obligations following detection of apparent inconsistencies, with a view to increasing the perception of risk. This is a tool commonly used by Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP).

This good practice comprises a workflow platform which automates a series of actions, activities and tasks performed by users when executing certain established processes. This allows work on the implementation and improvement of routine processes to be coordinated and organized. The platform integrates workflows, the requisite documentation, and internal and external services throughout the organization and allows processes to feed into one another which otherwise would be carried out in isolation. 

Single tax is an option designed for self-employed workers to pay contributions and taxes in a simplified way. Social security (retirement and health) and tax (VAT and income tax) contributions are collected together as a fixed monthly fee. To join the scheme, one has to comply with billing parameters including business surface area, electricity consumed and rental.

There are 3,373,712 single-tax contributors registered in Argentina.

The National Historical Reparation Programme  (Programa Nacional de Reparación Histórica) was established with the aim of implementing settlement agreements between the National Social Security Administration (Administración Nacional de la Seguridad Social ‒ ANSES) and retirees/pensioners to adjust their pensions and to settle pension debts owed to beneficiaries who voluntarily participated and met the criteria laid out in Act No. 27.260.

In conjunction with a digital transformation strategy, the Pension and Retirement Fund of the Province of Córdoba (Caja de Jubilaciones, Pensiones y Retiros de la Provincia de Córdoba), which forms part of the Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES) of Argentina, introduced digital files in 2016 and converted the process for claims, accreditation of rights and granting of pension benefits into a 100 per cent online service (100 per cent web-based).

The goal of the Universal Pension for the Elderly (Pensión Universal para el Adulto Mayor ‒ PUAM) is to guarantee the right to a dignified old age, regardless of individual contributory capacity.

This is about a platform for data exploration and analysis which aims to allow large quantities of data to be visualized, filtered and categorized so as to inform organizational decisions affecting society at large.

The Historical Reparation for Retirees and Pensioners Act (Ley de Reparación Histórica para Jubilados y Pensionados) of June 2016 provides for the current pension benefits of retirees and pensioners to be fully recalculated and where the discrepancies are in the beneficiaries’ favour, settlement offers are offered and which are then subject to judiciary approval to avoid future litigation.

The scholarship service is intended to comprehensively intervene in the education of our members by providing them with an amount of money every month.

The scholarships cover secondary, tertiary and university levels, and are awarded through contests.

The National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) Biometric System (ABS) is responsible for validating the identity of individuals, simplifying and optimizing processes related to payment and life certificates for SIPA and non-contributory pensions beneficiaries and/or their proxies through a dynamic, secure, effective, reliable and simple technological system using biometric tools allowing fingerprints to be captured in digital form.

The system is implemented with the following functions:

This good practice, Consultas ANSES, was aimed at creating a new channel of direct communication with citizens through social networks, with the objective of answering queries on social security programmes and benefits in an easy and fast way. This application for online queries is directed to social networks users and, in a year of implementation, managed to answer in real time their most frequently asked questions (FAQ) and to solve complex queries by means of a personalized customer service.

A joint project by the Federal Administration of Public Resources (AFIP) and the Ministry of Labour which simplifies employers' obligations and reduces the administrative burden related to "work" and "social security", ensuring the quality and consistency of information.

The application involves uploading a file each month, making it possible to fulfil all obligations in a single act and to obtain the following documents in digital form:

The Argentine State uses socioeconomic assessments and means tests in order to determine if citizens are entitled to social security benefits, based on objective criteria.

The digital architecture used to implement these socioeconomic assessments is provided by Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP). Using data from its databases, it is possible to systematically monitor the income, assets and spending of people who apply for social security benefits.

Medical committees issue decisions determining the percentage of disability caused by occupational accidents or diseases. Moreover they intervene in the cases of discrepancies over treatment or advice concerning return to work, and to determine the occupational nature of an accident. The management model used is entirely digital and provides a simple, effective and rapid tool for workers, reducing the time taken to process each step and offering the possibility of providing medical consultations when the application is made by the worker, thereby improving the service.

The international community discusses the impact of noncommunicable diseases (NCD) such as heart disease, diabetes, obesity, tobacco-related diseases and cancer, among others. NCDs account for 60% of morbidity and mortality rates worldwide. In Argentina, this percentage is even higher, reaching 80%, according to the study published by the World Health Organization (WHO) in 2014: Noncommunicable Diseases (NCD) Country Profiles 2014.

The new software tool called "System of Social Security Obligations Calculation (Sistema de Cálculo de Obligaciones de la Seguridad Social (SiCOSS)) - Inspection Certificate Module" streamlines the collection and distribution of social security contributions debt from inspection.

This tool makes the processes of debt determination and notification, in the area of social security funds, faster and simpler.

Web application that allows salaried workers to obtain an official certificate of their incomes, validated by the Federal Administration of Public Revenue (Administración Federal de Ingresos Públicos (AFIP)). Workers can use this certificate, issued by the national Government, as a proof of income, presenting it as a backup on loans, rent or warranty. Moreover, the receiving entity (business, bank, etc.) can check the certificate online at the AFIP website and confirm its veracity.

The digital payroll (Libro de Sueldos Digital – LSD) is an information technology (IT) tool created by Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP) in order to avoid employers registering the same employee multiple times.

An application was launched to facilitate access to the information and services of the National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) through mobile phones, which are widespread among the population.

In the framework of the policies for technological innovation of management, the resource My Mobile ANSES was created with the purpose of achieving fluid and direct communication via the mobile phone. This application seeks to facilitate and expedite the paperwork and queries that citizens carry out daily. In only one year of implementation, this application reached more than 190,000 total downloads in Android systems, with a rating of 3.72 stars out of 5, assigned by users.

Following a labour court ruling, determining whether a work relationship truly existed based on certain contractual circumstances, it is necessary to record the data collected from such rulings in order to formalize the collection of the social security debt and record the social security history of the employment relationship for the benefit of the worker.

The "Trabajo Registrado en Línea" (TRL) (Online Work Registration) system is an auditing tool which enables the information that the employer submits in his monthly social security sworn statements to be consulted online, as well as other information from the auditing body's databases, which can then be immediately compared with the economic reality observed during on-site inspections.

The National Prevention Programme for Different Branches of Activity formulates policies to prevent occupational risks in a multi-sectoral manner. In terms of risks and the impact of work accidents, the particularities of different branches of activity, both from goods and service industries, has motivated the Superintendency to undertake the initiative of launching this program.

The National Prevention Programme for Different Branches of Activity (Programa Nacional de Prevención por Rama de Actividad – ProNaPre) of Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) is an instrument for the implementation and regular evaluation of national occupational safety and health (OSH) policy.

This is a simplified online registration system which identifies current domestic work employment relationships, by providing notifications of the employment and dismissal of staff.

The PRO.CRE.AR. Fund was created in 2012 to address the housing needs of citizens, taking into account the different family socio-economic conditions. The State has taken two approaches: housing construction projects and public resource mobilization into a mortgage loan programme.

Through this Programme, economic activity is also boosted thanks to the housing construction incentive, which benefits the economy as a whole, not only in terms of production, but also employment and domestic consumption.

By Decree No. 246/11, in December 2011, the national Government implemented a credit programme for retirees and pensioners called ARGENTA. This allows seniors to obtain loans that are repaid in 12, 24 or 40 instalments at the lowest market rates: the Total Annual Effective Financial Cost ranges from 31 to 35 per cent according to the number of instalments.

As far as social security is concerned, contribution collection systems are important, not only because they manage the main source of funding, but also because they are the source of information that is vital for the purposes of managing benefits.

Contributions online is a real-time online system enabling workers to access data on the contributions made by their employer to all branches of social security, through a single and intuitive interface and in a simple and easily accessible manner.

The objective of the program is to work to ensure that indigenous people and vulnerable rural communities of our country fully enjoy and exercise their social security rights from an integrated perspective, through institutional action that ensures access to the National Social Security Administration (Administración Nacional de la Seguridad Social – ANSES) benefits without discrimination and respecting their culture and socio-economic characteristics.

For this purpose it was necessary to develop a working environment that placed all available technological means within the reach of the organization in order to improve the discharge of its role in serving the common good.

Development of the various management tools using electronic procedures was accompanied by adjustments to document procedures to ensure that they were based on the same management logic.

Employers may defer payment of social security contributions until the most advantageous moment of the production or trading process. The amount of contributions to be paid is based on a replacement rate agreed between the parties to the agreement. This deferment has no effect on the monthly reports concerning employees and their real salaries, which employers are required to submit.

The main line of action of the Mutual Association for the Protection of the Family is to provide for the health of its members; to that end, it promotes the primary health care model, which provides access to an inclusive, participatory and effective healthcare system.

The Social Service of the Mutual Association has developed the area of occupational therapy, focusing on prevention and the promotion of health and welfare, functional performance assistance services and therapeutic activity workshops.

One of the main problems in our society is undeclared employment, with the consequences that it entails, especially in its impact on the most vulnerable sectors of society.

This problem raised the need to develop new auditing instruments to contribute effectively to the fight against informality and social exclusion. One of these instruments is the implementation of Minimum Worker Indicators (Indicadores Mínimos de Trabajadores (IMT)), which contributes to social inclusion.

The Universal Child Allowance (Asignación Universal por Hijo (AUH)) for Social Protection was adopted by Decree 1602/09. It is a monthly non-contributory allowance, payable for each child under age 18 (no age limit in the case of a disabled child), up to five children.

It consists of a global system for the secure registration and dissemination of information (single data source) via the web from the tax administration for all contributing employers, organizations and bodies providing social security benefits using social security resources, intended to structurally fight against informal work while at the same time simplifying the procedures to improve efficiency and reduce administrative costs. It represents progress towards integration and electronic governance.

ICT was used to:

• redefine the relationship between the government and the population;
• improve management and services;
• ensure transparency and participation;
• facilitate access to public information;
• encourage integration and development of the various sectors.

The "front office claims service" operates as follows:

Its main objective is to create opportunities for social, educational and occupational integration for young people aged 18 to 24 years who have not completed the compulsory primary and/or secondary education, who are unemployed and socially vulnerable.

This objective is achieved through integrated activities which enable young people to:

A functional disorder is defined as adaptation to the needs of the environment and the abilities or competencies required responding to such needs, which define the ability of the individual to function. A pathology modifies the interaction of the individual with his or her environment.

This enables the registration of valid data in real time via a single data entry procedure, thus ensuring that the recorded data, which is available and accessible for all the social security organizations, is coherent.

It designed, maintained and ensured the constant improvement of its procedures using an efficient and effective model based on a cycle of continuous improvement. In doing so, and in order to establish a clear and committed direction, the Executive Board defined its quality policy, in terms of "responsible compliance with the mutualist principles which lie behind the organization and improvement of its services and processes based on institutional transparency and member satisfaction", thus complementing its mission and vision.

This programme, implemented by Act No. 26970 (2014), consists of a moratorium on pensions and seeks to achieve universal pension coverage, promoting social inclusion and reducing poverty and indigence among the elderly.

This information can be accessed from the offices of the National Social Security Administration.

Workers can verify the information provided by their employers and compare it with their statements of account; monitoring is thus based on worker comparison, which avoids under-reporting of salaries or omissions which would reduce the future benefits of workers including their health cover and cover for occupational hazards.

This system is constantly evolving and being up-dated to incorporate new functions and services and to adapt to changes in the legislation.

Temporary agricultural workers are affected by diverse vulnerability conditions: job insecurity, seasonality in their tasks, high turnover rates, internal and external migration, and the lack of registry that deprives them from social security. This situation is compounded by the weather contingencies that can threaten the crops and, hence, the revenue.

The need to maintain employment levels in order to avoid the social and economic consequences of massive unemployment was extrapolated in the creation of a Programme for employment support.

This Programme was created within the scope of the National Employment Emergency (in force since 2002) to support and promote genuine employment, in spite of the economic slowdown and the crisis experiences by certain geographic areas.

At the initiative of the Management Board of the Mutual Association for the Protection of the Family (Asociación Mutual de Protección Familiar (AMPF)), and as a key element of an accountability strategy, in 2000 work began to develop the Social Report. The aim is to make known the work performed and the main decisions taken within the organization in pursuit of institutional transparency.

The city of Neuquén’s Municipal Social Insurance Institute (Instituto Municipal de Previsión Social – IMPS), part of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES), was founded on 28 August 1958. It was established with a view to speeding up the process by which benefits were granted to the city’s municipal employees, since at that time these procedures were referred to the city of Buenos Aires by virtue of National Law No. 4349.