ISSA Academy | Africa

ISSA Academy workshop: Information and communication technology

10.–12. Dezember 2019 | KampalaUganda

ISSA Academy | Africa

ISSA Academy workshop: Information and communication technology

10.–12. Dezember 2019 | KampalaUganda

How to leverage Information and communication technology (ICT) to enhance service delivery in social security? To exchange experiences and solutions on how ICT gives the opportunity to deliver social security services more efficiently and effectively, join this ISSA Academy workshop and tap into the expertise of the ISSA and its member organizations.

ISSA Guidelines: Information and Communication Technology.

Region: Open primarily to ISSA member organizations in the African region.

Language: English.

What are the goals of the workshop?
Using the ISSA Guidelines on Information and Communication Technology as reference and under the supervision of an accredited expert, this workshop aims to discuss and exchange the skills required to find concrete social security system solutions through the use of ICT.

The participants will exchange knowledge and experiences during the two and a half days of the workshop. Together with colleagues from different institutions and countries, you will explore solutions and strategies.

The workshop addresses two main aspects to corporate use of ICT in social security institutions: the governance and management of ICT-related activities (addressing the implementation and operation of ICT systems) and the application of key technologies for social security systems (enabling integrated, safe and accessible ICT-services, e.g. mobile technologies)

These issues are addressed in the following ISSA Guidelines on Information and Communication Technology:

  • Strategy, planning and innovation prospective (Guideline 3) and operationalizing social security functions through ICT (Guideline 4);
  • ICT-based service delivery (Guidelines 10-15);
  • Interoperability focusing on interoperable shared data services (Guideline 25) and mobile technologies (Guidelines 35-39)

Who can participate?
This workshop provides practical hands-on support for senior managers, programme/project managers and senior experts from ISSA member institutions, holding positions directly related to ICT.

How can you participate?
When you register, you will be asked to fill out the online form “Issues to be addressed”. In this form, you are asked to write down the challenges you and your organization are facing related to ICT issues. The content of the workshop will be shaped by the issues the participants provide.

View an example of “Issues to be addressed”

During the workshop, the participants will develop key takeaway messages together with possible strategies. This approach enables the participants to develop ideas and measures to respond to the challenges outlined in their “Issues to be addressed” form.

A member organization may send no more than two participants to a workshop. A workshop needs a minimum of 12 participants and will accommodate no more than 18 in order to have sufficient depth, diversity and time for exchange.


There is no registration fee. Costs for travel, accommodation and meals are to be covered by your institution.

ISSA Guidelines on Information and Communication Technology

The ISSA Guidelines on Information and Communication Technology are dedicated to the use of information and communication technology in social security institutions. As institutions turn to ICT, the goal is the development of solutions that enable them to accomplish their mission, providing high-quality services, satisfying stakeholders and improving efficiency of key processes. Moreover, the challenges resulting from social security’s permanent evolution require a more intensive and sophisticated use of technology in the social security domain. It is however widely recognized that the complexities of ICT systems are increasing but do not always fulfil business results expectations. In addition, the quick evolution of products and their interrelationship can impact negatively on the stability of business processes. These Guidelines constitute a tool to tackle these issues.

The ISSA Academy

The ISSA Academy offers the member institutions capacity building and development opportunities for their professionals based on the ISSA Guidelines. The ISSA Guidelines are professional standards for social security administrations on 12 core areas within social security.

The ISSA Academy aims to improve and innovate the performance of the member institutions by helping their professionals to implement the ISSA Guidelines.

The ISSA Academy Programme consists of workshops, diploma training courses and tailor-made courses, all based on the ISSA Guidelines.